Onsite Warehouse IT Service Support II

Role Overview

Provide comprehensive hardware support for RF scanners, printers, PCs, video conferencing systems, mobile devices, and tablets, as well as networking, messaging, security, and mobility platforms. Handle user access requests and issues. Support internal systems and applications. This role demands a proactive approach to problem‑solving and a commitment to maintaining the highest standards of IT service delivery.

Identify, troubleshoot, and resolve hardware issues, user access problems, and internal application or networking issues before escalation. Manage assigned tickets through Service Now, creating and documenting all activities in the internal ticketing system, and updating the status to reinforce service level agreements.

Strong customer service skills, solid skillset in planning, organization, analytical thinking, and problem‑solving, and ability to determine and prioritize when to work independently or within a cooperative team environment.

• Technical Proficiency:
  Knowledge and hands‑on experience with a variety of hardware devices
• Operating Systems:
  Proficient in both Windows and Linux operating systems
• Strong communication skills, both written and verbal, with fluency in English
• Solid skillset in planning, organization, analytical thinking, and problem‑solving
• Problem‑Solving Abilities:
  Proactive approach to solving technical problems, conducting efficient research, and adapting to rapidly changing environments and priorities
• Teamwork and Independence:
  Ability to determine and prioritize when to work independently or within a cooperative team environment

• Health insurance coverage
• Dental insurance coverage
• Vision insurance coverage
• Employee wellness
• Life insurance
• Disability insurance
• Retirement savings plan
• Paid holidays
• Paid time off