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VP, Infrastructure & Service Management

Job in Springfield, Hampden County, Massachusetts, 01119, USA
Listing for: Jobtailor
Full Time position
Listed on 2026-07-13
Job specializations:
  • IT/Tech
    Unix/Linux, Systems Administrator, Cloud Computing: Infrastructure & Operations
Salary/Wage Range or Industry Benchmark: 120000 - 180000 USD Yearly USD 120000.00 180000.00 YEAR
Job Description & How to Apply Below
Position: VP, Application Infrastructure & Service Management
  • Manage and support all aspects of production Charles River IMS systems for multiple clients as part of Charles River Saas Operations and SaaS strategy.
  • Provide application administration and support for client production.
  • Participate in the development and ongoing refinement, enhancement and continuous process improvement for the services.
  • Assistance resolving escalated problems.
  • Migration of changes and problem resolutions to production environments.
  • Working with vendors as partners to deliver a tightly integrated, seamless service to Charles River Clients.
  • Participation in the investigation, implementation, and operation of 3rd party tools to enhance/improve, automate, and streamline the delivery of the services.
Requirements
  • A BS degree in a technical discipline such as Computer Science, Engineering, Mathematics or a BA in Finance or Business with an IT concentration.
  • A minimum of 10+ years of progressively responsible experience.
  • Experience in managing and supporting mission critical production software applications is required.
  • Experience with SQL, MS SQL Server.
  • Proven ability to work in a mission-critical operations and production support environment.
  • Experience or familiarity with servers and networks is preferred.
  • Proven ability to partner with various internal departments to deliver superior customer service.
  • Break down moderately complex processes into simple and reliable components.
  • Experience with automation using scripting languages such as Python/ Perl and Power Shell.
  • Strong written and verbal communication skills.
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