More jobs:
Support & Operations Specialist: On-Call & Root-Cause Expert
Job in
Springfield, Hampden County, Massachusetts, 01119, USA
Listed on 2026-07-21
Listing for:
HCL Technologies Limited
Per diem
position Listed on 2026-07-21
Job specializations:
-
IT/Tech
Technical Support, IT Support, HelpDesk/Support
Job Description & How to Apply Below
HCL Technologies Limited in Massachusetts is seeking a proactive support specialist to independently resolve tickets and provide on-call escalation support. You will focus on root cause analysis to improve customer experience and CSAT.
You will also contribute to knowledge base updates, train freshers, coach analysts, and ensure resolutions meet SLA while maintaining First Call Resolution metrics and high quality service, with additional benefits described in the compensation section.
#J-18808-LjbffrTo View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×