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IT Operations Manager/Lead
Job in
Springfield, Hampden County, Massachusetts, 01101, USA
Listed on 2026-08-31
Listing for:
CFS
Full Time, Seasonal/Temporary
position Listed on 2026-08-31
Job specializations:
-
IT/Tech
Systems Administrator, IT Support
Job Description & How to Apply Below
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Senior IT Systems Lead (Temp-to-Hire)
Location:Worcester, MA (Onsite 5 days/week with occasional regional travel)
Compensation:$31/hour Contract-to-Hire
Overview:We are working with a respected, mission-focused organization supporting veterans to identify a Senior IT Systems Lead who will play a pivotal role in maintaining and improving the organization's technology environment.
This position is ideal for a hands-on IT professional looking to grow their leadership responsibilities. The role combines technical support, infrastructure oversight, project coordination, and vendor management while serving as a key resource for day-to-day IT operations.
Key Responsibilities:- Serve as a lead technical resource for internal IT operations and end-user support
- Coordinate with external managed service providers (MSPs) to ensure timely issue resolution and service delivery
- Support and maintain Microsoft technologies including Microsoft 365, Azure, Active Directory, and related systems
- Assist with infrastructure management, system upgrades, and technology improvement initiatives
- Help drive cybersecurity best practices, system reliability, and operational efficiency
- Provide guidance and support to junior IT staff and end users
- Participate in IT planning, prioritization, and project execution
- Support multiple locations and travel occasionally to regional sites as needed
- Document processes, procedures, and technical environments
- 3+ years of IT experience with demonstrated leadership, project ownership, or team lead responsibilities
- Experience supporting Microsoft technologies including Microsoft 365, Azure, and Active Directory
- Strong troubleshooting and problem-solving skills
- Ability to balance hands-on technical work with leadership and coordination responsibilities
- Experience working in a multi-site or distributed environment
- Excellent communication and customer service skills
- Ability to work onsite full-time in Worcester, MA
- Previous experience in nonprofit, healthcare, human services, or other mission-driven organizations
- Exposure to networking, cabling, physical security systems, or site technology support
- Experience working with outsourced IT partners or MSPs
- Understanding of cybersecurity fundamentals and IT compliance best practices
- Opportunity to step into a leadership-focused IT role with growth potential
- Meaningful work supporting an organization dedicated to serving veterans
- Strong blend of technical, operational, and project-based responsibilities
- Exposure to modern Microsoft technologies and infrastructure initiatives
- Contract-to-hire opportunity with long-term career potential and advancement opportunities
#ZRCFSTECH#INAUG
2026#CFSAUG
2026#CBAUG
2026#LI-DS1
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