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IT Services Manager: Lead Service Desk & Field Support
Job in
Springfield, Hampden County, Massachusetts, 01119, USA
Listed on 2026-09-09
Listing for:
firstPRO US
Full Time
position Listed on 2026-09-09
Job specializations:
-
IT/Tech
Systems Administrator, IT Project Manager, IT Support
Job Description & How to Apply Below
firstPRO US in Springfield, MA is seeking an experienced IT Services Manager to oversee Field Services and Service Desk teams, delivering reliable, customer-focused IT support across the organization. This direct-hire role requires strong IT service management, desktop/endpoint support, and proven leadership of technical teams working with business stakeholders.
The role emphasizes incident and request management, SLA adherence, and continuous improvements to IT operations in a largely onsite
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