IT Service Delivery Lead: Desk & Field
Job in
Springfield, Hampden County, Massachusetts, 01119, USA
Listed on 2026-09-09
Listing for:
firstPRO US
Full Time
position Listed on 2026-09-09
Job specializations:
-
IT/Tech
Systems Administrator, HelpDesk/Support, IT Project Manager, Technical Support
Job Description & How to Apply Below
firstPRO US is seeking an experienced Services Manager to lead both Field Services and Service Desk operations. You will oversee day-to-day service delivery, support technical teams, and maintain strong customer relationships to ensure a high-quality end-user experience.
The role requires guiding service improvements, coaching staff, and coordinating onsite staffing. You will collaborate with infrastructure, security, and applications teams to resolve issues and implement IT service management
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