IT On-Site Field Service Technician II

Pixel Health is bridging the gap between healthcare and technology. Every day we work closely with clinicians, their IT teams, and each other to improve the confidence of medical staff in the IT they use every day, enhance communications between IT departments and medical staff, determine gaps in IT systems and processes, manage IT workflow, and provide entire IT managed services including help desk, field services, cabling and engineering.

We are determined to keep healthcare workers doing what they do best: patient care.

Employee Value Prop

This kind of work requires an employee who can tackle problems with creativity, holds themselves with integrity, and has a willingness to collaborate and learn. We value internal staff development to encourage our employees to grow as individuals within their roles and become valuable members of their teams. Our incredibly skilled and diverse team is here to support you as you grow in this role.

We want to give you the tools to master new (or existing) skills and build meaningful relationships.

As a team member at Pixel Health, you can expect to have a direct impact on the way healthcare is delivered, it is no small feat, but it is important work that we believe in. Our experienced team relies on the support and innovative ideas you will bring with you to this role. IT doesn’t live in a bubble.

Title

IT On-Site Field Services Technician II

Location

Springfield, Massachusetts

Role Description

Our ideal candidate is to be a personable, respectful, happy, and customer-focused individual. They understand that our clients just want to be able to do their job. Technology should work for them, not the other way around.

Our IT On-Site Field Service Technicians are responsible for assigned shift converge, plus on call support and maintenance of computer hardware, software, printers, telephones, WIFI, networks and other miscellaneous equipment at a customer’s place of operation. You should be comfortable working predominantly onsite, sometimes remotely, and provide Tier II IT Technical support.
You will bring the helpdesk to our client’s door while assisting and ensuring our clients receive the ultimate in customer service.

Qualifications and Skills

• We understand that each person is uniquely qualified for something out there, but we want to make sure that you’re uniquely qualified for this position.
• High School Diploma or equivalent required; associate degree in computer science or equivalent preferred
• Minimum 2 years supporting customers in a business environment.
• Proof of being fully vaccinated against COVID-19 and Influenza is required.
• Must be able to lift / move 50lbs.

Required Skills

• CompTIA A+ certification or 3-year equivalent hands-on computer experience
• Office 365 System Support
• Proficiency working in Active Directory
• Remote Support Tools (Team Viewer, Bomgar, Quick Assist)
• Experience with Collaboration Software (Microsoft Teams, Zoom, Web Ex, etc)
• Familiarity with Windows and Macintosh Operating Systems
• Experience with PC imaging and configuration.
• Excellent interpersonal, verbal, and organizational skills
• Ability to adapt to changes in technology using analytical skills.
• Customer Service-focused
• Valid Driver’s license

Desired Skills

• Manage Service Provider (MSP) Experience
• IT Helpdesk, Service Desk or On-Call Center Support
• Experience with Ticketing Systems (Service Now, Jira, Auto Task, Remedy, etc)
• Familiarity with Clinical Applications (Censi Track, SPM, etc)
• Microsoft Endpoint Management Tools (Software Center, MCCM, MECM, etc)
• Familiarity with HP, Dell, and Lenovo devices
• Mobile Device Management and Support
• Deployment of Hardware and Software
• Knowledge of Printer Repair and Maintenance
• Configuration and deployment of Wireless Access Points.
• Audio Visual Troubleshooting and…