Spanish Medical Interpreter

Job Title

Spanish Medical Interpreter

Full‑time, on‑site position in Springfield, MA. Department:
Interpreter Services. 40 hours per week. Status:
Non‑Exempt.

• Associate’s degree or high school diploma, or equivalent background and experience.
• Complete fluency in English and the target language.
• Experience in a broad medical field or completion of a medical interpreter training program.
• High level of oral and written communication skills in both target language and English.
• Ability to prepare effective reports and give presentations to large groups.
• Professional appearance and demeanor, capable of interacting positively with patients, staff, visitors and the general public.
• Discretion in handling confidential information.
• Self‑directed, problem‑solving, and decision‑making skills in the patient’s best interest.
• Strong organizational skills and computer proficiency (track patient flow, word processing, scheduling).

• Interpret in verbal, sight‑interpretation, and written modes with highest accuracy and completeness.
• Select the appropriate mode of interpretation for each situation.
• Self‑correct, understand own linguistic limitations, and seek clarification.
• Pick up cues from participants regarding level of understanding and need for clarification.
• Write reports and translate as required.
• Act as intercultural mediator when communication is compromised by culture‑bound messages, avoiding generalizations and stereotyping.
• Use culturally appropriate behavior and select appropriate times to clarify or interject while respecting the encounter’s goals.
• Maintain professional distance and integrity; diffuse conflicts by remaining calm and impartial.
• Clarify instructions, follow up diplomatically and effectively.
• Advocate for patients by encouraging referrals to patient navigators or managers when concerns arise.
• Explain the role of the interpreter and the complexity of the clinical encounter to patients, providers, and medical staff.

• Strong understanding of the target language’s regional accents and linguistic styles.
• Advanced writing skills and understanding of translation process.
• Friendly, reliable and professional in behavior and appearance.
• Excellent interpersonal skills, able to establish and maintain effective working relationships.
• Awareness of personal values, beliefs and cultural characteristics that may create conflict; ability to acknowledge and withdraw when necessary.

• Understand and abide by health center policies on patient confidentiality, informed consent, non‑discrimination, and the interpreter’s code of ethics and standards of practice.