Branch Leader Truist

Branch Leader

The branch leader has responsibility for managing all aspects of the assigned branch. The responsibilities include but are not limited to: driving branch performance through leading, coaching and managing; and business development. Small business expertise and development are critical to Truist’s Purpose of inspiring and building better lives and communities. Ensuring compliance with internal controls, operational procedures and risk management policies.

Management of human capital includes interviewing, selection, hiring, conducting performance reviews, disciplinary actions, workforce management and scheduling. The role may be cross‑trained to assist with teller transactions as needed.

• Promote a positive public image in the community and instill the Purpose, Mission and Values in the team and in support of the Truist culture.
• Drive the business development of the branch to deliver strong team performance and strong individual performance through personal productivity, in areas of Truist strategy including but not limited to Small Business, Mass Affluent, Community Heroes, and Integrated Relationship Management (IRM) partnership.
• Drive branch revenue through Small Business development and new client strategies; grow Small Business expertise through face‑to‑face appointments, outbound calling and prospecting; and grow Mass Affluent through face‑to‑face appointments and outbound calling.
• Participate, as reviewed and approved in the market, in civic, government, professional, business and community affairs, associations and groups to prospect and develop new business through community involvement and building the Truist Brand.
• Execute successfully on the branch engagement routines by leading, growing, coaching and motivating teammates to fulfill the Purpose, Mission and Values for clients’ financial success and team empowerment.
• Partner with Integrated Relationship Management (IRM) and Operations partners; partner with the area operations officer to ensure compliance with bank procedures, internal controls, risk management and the Truist Code of Ethics, and ensure that all required training is completed by the entire team. Proactively collaborate with IRM and key line‑of‑business partners to promote a One Team culture within the branch.
• Make human capital decisions including interviewing, selection, hiring, workforce scheduling, development planning, annual performance reviews, ratings, and performance counseling including disciplinary actions for all branch team members.

• Bachelor’s degree or equivalent education and related training or experience.
• Two years of financial services and consumer/small business expertise or equivalent experience and/or performance.
• One year of previous branch leadership or management experience.
• Strong interpersonal, sales relationship and prioritization skills.
• Strong written and verbal skills.
• Must be SAFE Mortgage Licensing Act compliant within 30 days of employment in this role, including new or transfer of registration and applicable NMLS background check.
• Ability to inspire, lead and coach others.

• Bachelor’s degree with a concentration in Business, Accounting, Finance or Banking.
• Graduate of Internal Leadership Development Programs.

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax‑preferred savings accounts, and a 401k plan. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full‑time or part‑time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.

Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non‑temporary position for which you apply, based on full‑time or part‑time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.