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Assistant Manager

Job in Springfield, Hampden County, Massachusetts, 01119, USA
Listing for: IHOP
Full Time position
Listed on 2026-05-29
Job specializations:
  • Management
    Retail & Store Manager, General Management, Operations Manager
  • Retail
    Retail & Store Manager
Salary/Wage Range or Industry Benchmark: 60000 USD Yearly USD 60000.00 YEAR
Job Description & How to Apply Below

We are searching for a new Assistant Manager to join our team who is interested in helping to hire and train other team members. You will also assist in making sure the team adheres to company policies, resolving customer complaints, leading the team, and organizing the team schedule.

To be a great fit for this role you should have a consistent work history and previous experience as a senior staff member or as an Assistant Manager. A passion for customer service and team mentoring is also a plus.

Requirements
  • Valid drivers license and reliable transportation
  • Self motivated
  • Confidence to lead by example
  • Ambition! We promote General managers from within and consider the assistant position as a GM in training.
Benefits
  • Paid time off
  • Flexible scheduling
  • Employee Discount
  • Advancement opportunities
  • Health insurance
Responsibilities
  • Ensuring company policies are followed.
  • Optimizing profits by controlling costs.
  • Hiring, training and developing new employees.
  • Resolving customer issues to their overall satisfaction.
  • Maintaining an overall management style that follows company best practices.
  • Providing leadership and direction to all employees.
  • Ensuring product quality and availability.
  • Preparing and presenting employee reviews.
  • Working closely with the store manager to lead staff.
  • Assisting customers whenever necessary.
  • Ensuring that health, safety, and security rules are followed.
  • Taking disciplinary action when necessary.
  • Completing tasks assigned by the general manager accurately and efficiently.
  • Maintaining stores to standards, including stocking and cleaning.
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