Volunteer Coordinator, VNA of Cape Cod

Purpose of Position

Manages the volunteer services department. Plans and coordinates daily delivery of all volunteer services including hospice, Thrift Shop, clinical and administrative volunteers. Establishes policies, procedures, objectives and standards for the volunteers. Plans, organizes and directs the recruitment, training and utilization of all volunteers.

• Establishes and implements policies and procedures for the department within the guidelines of Joint Commission, OSHA DPH and other regulatory agency requirements.
• Develops and implements policies and procedures for recruiting, training and supervising volunteers and department personnel to support the development of direct reports.
• Recruits, interviews, selects, supervises and evaluates volunteers with input from the Director of Hospice as required.
• In collaboration with the Education Manager, designs and supervises the orientation and training of volunteers regarding agency philosophy, policy and practice.
• Maintains records pertaining to volunteer qualifications and training, as per Joint Commission, DPH, Medicare, and regulatory guidelines.
• Assigns volunteers to service on the basis of department needs, patient/family needs and the overall volunteer's interests and skills.
• Records, assesses and monitors a record-keeping system, which includes volunteer hours and services delivered as required for Medicare documentation.
• Effectively manages the expectations of patients and families, and performance of direct reports.
• Contacts Hospice patients or caregivers and performs initial evaluation of volunteer need as directed by interdisciplinary plan of care and assigns volunteers accordingly.
• With Hospice team, designs, schedules and coordinates Hospice volunteer training, support sessions and monitors need for in-service education.
• Assesses appropriateness of volunteer use across all business units. Develops and implements new volunteer positions in accordance with agency needs.
• Develops and implements a volunteer action plan based on the specific needs communicated by the discipline involved.
• Plans, promotes and implements agency volunteer events.
• Prepares monthly report of the volunteer program and its activities.
• Other duties as assigned.

Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects VNA’s commitment to CARES: compassion, accountability, respect, excellence and service.

• 2 years college level education in Human Resources or Public Relations preferred.
• 2 years’ experience in health care and volunteer activity.
• Experience in administrative functions which include ability to develop policies and procedures as it relates to the volunteer program.
• 1 year supervisory experience preferred.
• Excellent written, oral communication and computer skills.

Full-Time, Monday–Friday, Occasional Evenings, Occasional Weekends, and Occasional Holidays

Visiting Nurse Association

Massachusetts-Hyannis

VNA-Hospice

Unassigned

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