Tenant Construction Manager II

Overview

At WS, we’re passionate about building and operating places where people want to be. Our Tenant Construction Managers are the connective tissue between our tenants and the complex world of design, construction, and lease execution, and the primary reason our tenants feel supported every step of the way.

We’re looking for someone who leads with relationships first. You’re as comfortable sitting across from a tenant explaining the construction process in plain language as you are reviewing a set of construction drawings. You don’t just manage — you guide, advocate, coordinate, and clear the path forward. You are the tenant’s most trusted partner through one of the most demanding processes they’ll go through, and you’re the face of WS’s commitment to service at every touchpoint.

Construction knowledge matters here, but it’s a tool in service of the relationship, not the other way around.

Be the Face of the Tenant Relationship

• Serve as the tenant’s primary point of contact from the earliest stages of their interest in a space, often before the lease is signed, all the way through store opening
• Set clear expectations early, communicate proactively, and anticipate needs before tenants have to ask
• Translate complicated construction, lease, and regulatory requirements into clear, actionable guidance for tenants and their teams
• Create a consistently high-touch experience that reflects what WS stands for

Coordinate, Expedite, and Drive Progress

• Own the critical path for each tenant project, tracking milestones, surfacing risks early, and keeping all parties aligned and moving
• Be the person who follows up, connects the dots, and makes sure nothing falls through the cracks
• Coordinate across internal teams (leasing, legal, property management, design) and external parties (tenant architects, contractors, city agencies) to keep things moving
• Manage multiple projects at once without losing track of the details that matter

Own Landlord Work and Lease Execution

• Draft and negotiate construction work letters (Exhibit
  
  B), clearly defining landlord and tenant responsibilities
• Develop and manage project budgets, tracking costs and keeping stakeholders informed throughout
• Oversee landlord deliverables so tenant projects don’t get held up on our end
• Review and approve tenant construction plans for compliance with lease terms, WS design standards, and local regulations
• Track and communicate all critical lease milestones to make sure obligations are met and risks are caught early
• Visit sites regularly to monitor progress, stay close to the work, and keep relationships strong on the ground
• Maintain accurate, up-to-date project records in Salesforce so leadership and cross-functional teams always have visibility into deal status and progress

Be a Cross-Functional Partner

• Work closely with the leasing team as a strategy partner, offering construction and deal-structuring insight early in the process to set tenants up for success before the lease is even signed
• Build strong working relationships across leasing, legal, property management, design, and finance so you can move quickly and get things done without a lot of friction
• Bring the right people into the room at the right time, and make sure nothing gets lost between teams

Solve Problems and Protect the Relationship

• Spot construction and coordination risks before they become real problems, and work with tenants and contractors to get ahead of them
• Handle difficult conversations with professionalism and a genuine focus on finding solutions
• Keep leadership and cross-functional teams informed with clear, regular updates
• Help junior team members grow in both project execution and how they manage tenant relationships

Embrace and Apply AI in Your Work

WS is committed to staying ahead of how the industry works, and that includes how we work internally. In this role, you’ll be expected to bring an active, curious approach to AI tools — not just as a productivity shortcut, but as a genuine way to serve tenants better and manage projects more effectively.

• Use AI tools to draft and refine tenant communications, work letters, project summaries, and status updates —…