Parking Assistant

Introduction

Babson College is a world‑class business school, empowering entrepreneurial leaders to create great economic & social value. It's an exciting launch pad for anyone who wants to make a real impact in higher education. We provide everything you need to achieve your goals, including learning opportunities, outstanding benefits, rich rewards, wellness programs, & a genuine dedication to creating a diverse, multicultural & inclusive community.

The Parking Assistant/Manager supports the daily operations and administration of parking management efforts and needs on campus. They will work closely with the Executive Director/Chief of Police as well as other members of the Public Safety team to develop and manage strategic plans and initiatives for the department in areas including Parking and Transportation.

This is a non‑exempt position with an hourly rate of $31.00. This position includes paid sick leave where required by law. Eligibility, accrual, and usage will follow applicable state and local regulations.

All questions or concerns about this posting should be directed to the Office of Human Resources at hr.

• Responsible for the management of Babson and Olin College Parking Management needs including permit registration and distribution, maintenance of equipment and service support, organization of the parking appeal board, parking appeals and billing, processing revocation letters, and management of parking related communications and requests, including medical passes, carpool passes, parking management for visitors and non‑affiliated parking management such as town‑related parking needs.
• Responsible for the collection of parking data for strategic planning and budgeting purposes.
• Helps prepare and present parking‑related agenda items to internal and external departments, including collaboration with Facilities to address parking signage issues and requests.
• Learns and maintains databases and systems related to parking management (T2 Parking Management System).
• Supervises all parking and transportation technical support including assistance with maintaining records, updating procedures, managing inventories of supplies, and scheduling maintenance of T2 Parking software and equipment.
• Works closely with T2 system support and ITSD as needed to address system issues. Assists with supporting administrative efforts with other means of transportation on campus including electric spaces and Zipcars.
• Develops and implements programs for the daily function of parking management.
• Recommends parking policies, rates and programs to leadership.
• Responds to customer inquiries and/or complaints, both written and oral; provides highly skilled conflict resolution and direction.
• Assists with all billing efforts regarding parking management (permits, citations, vehicle tows).
• Assists with the development and implementation of comprehensive campus marketing and promotional strategies for the Parking department including management of the website.
• Works with direct leadership to implement the strategic direction of the expansion of Parking including on‑campus usage, new revenue streams, and developing new marketing and communication plans as well as focusing on elevating technology.
• Assists with research and development of data driven policies and procedures and keeps up to date with trends in the campus Parking and Transportation industry to ensure that Babson is in line with technology and parking and transportation solutions.
• Works closely with partners on campus such as Facilities, ITSD, Housing, Events Management, Athletics and Student Financial Services in support of efficient and effective parking management. Assumes additional responsibilities and special projects as required.

WHAT EDUCATION AND SKILLS YOU WILL NEED

• High School diploma and at least 3‑5 years of relevant experience or Associate Degree with 1‑3 years of relevant experience.
• Ability to work with ethnically, culturally, and socially diverse students, staff, and faculty.
• Strong communication and customer service skills.
• Strong management and leadership skills.
• Basic accounting skills.
• Envisions and proposes new methods…