Business Planning & Operations Director

• Location 1500 Main Street, Ste 600,Springfield, MA, 01115,United States
• Base Pay $ - $ / Year
• Job Category Business Planning
• Employee Type Full-Time
• Manage Others No

The Business Planning & Operations Director is responsible for leading, designing, operating, and continuously improving the planning, capacity management, and business operating mechanisms that enable effective prioritization, resource allocation, and execution readiness across the organization.

This role serves as the bridge between customer demand, business priorities, organizational capacity, and delivery execution. Working closely with customers, executive leadership, Product, Technology, Delivery, Customer Success, Finance, and Enterprise PMO teams, the Director ensures that strategic initiatives are properly planned, prioritized, governed, resourced, and positioned for successful execution before entering delivery.

This is a hands‑on leadership role that combines strategic planning responsibilities with direct ownership of planning processes, governance activities, resource management models, planning technology, executive reporting, and decision‑support materials. The successful candidate must be equally comfortable engaging with executive leaders and customers on strategic priorities while personally building the frameworks, governance structures, capacity models, reporting, and planning tools that translate strategy into execution.

This role requires a builder's mindset, balancing strategic leadership with a willingness to directly create, implement, and continuously improve the planning capabilities that support the organization.

The Director acts as a trusted advisor to both customers and executive leadership by providing strategic planning guidance, organizational insights, capacity analysis, and governance leadership that improve business outcomes, execution readiness, and investment decisions.

• Facilitate annual, quarterly, and ongoing planning processes across the organization.
• Develop planning frameworks, governance processes, decision‑making cadences, and planning standards that improve organizational alignment and execution readiness.
• Partner with customers and internal leaders to translate strategic priorities into executable roadmaps, milestones, resource plans, delivery strategies, and measurable outcomes.
• Support prioritization discussions by providing visibility into capacity, operational dependencies, constraints, risks, and tradeoffs.
• Establish consistent planning artifacts, templates, and reporting framework designed to improve transparency and decision-making.
• Coordinate cross‑functional planning activities to ensure alignment across business and technology teams.
• Facilitate executive planning sessions and operational reviews that drive alignment and accountability.

• Own enterprise capacity planning, resource forecasting, and workforce planning processes.
• Develop and maintain capacity planning models that align customer demand, strategic priorities, available resources, skills, and organizational constraints.
• Analyze resource utilization, allocation trends, delivery demand, and capacity forecasts to identify risks, constraints, and optimization opportunities.
• Lead planning discussions related to staffing strategies, sourcing decisions, investment priorities, and resource tradeoffs.
• Provide executive leadership and resource managers with data‑driven recommendations regarding capacity, workforce planning, investment decisions, and organizational readiness.
• Maintain visibility into organizational capacity, resource commitments, skills availability, and future demand through dashboards, reporting, and planning reviews.
• Identify resource gaps, over commitments, and capability constraints and develop mitigation strategies that support business and customer objectives.

• Establish and manage operational cadences that support planning, prioritization, and leadership decision‑making.
• Facilitate governance forums, planning reviews, and operational checkpoints.
• Maintain planning and operational…