Branch Manager- Springfield, MA

Overview

Manages all activities of a branch. Responsible for the overall success of the branch operating model, including customer and employee experience, digital engagement, transactions/operations, servicing, and sales. Has personal production responsibility.

• Responsible for overall profitability by directing sales and business development, meeting operational objectives, and ensuring the branch achieves its annual goals.
• Leads team through coaching, performance management, and setting priority.
• Builds and develops branch staff.
• Identifies Retail and Business Banking customer needs through the M&T sales processes, using the tools and resources to assist customers with short and long term solutions.
• Proactively prospects and grows Business Banking relationships through outreach.
• Builds the bank’s presence in the community.
• Conducts interviews and selects employees based on staffing model.
• Actively models and coaches customer service and needs determination behaviors.
• Reinforces and maintains accountability for execution of Retail strategy.
• Ensures operational and requirement compliance, including consumer and business banking guidelines.
• Ensures compliance with operational, security and control policies/procedures, preventing fraud and protecting customer assets.
• Takes ownership of complex account servicing and error resolution issues, including those escalated by other Bankers.
• Provides coaching and guidance to improve and reduce future problem resolution/escalations.
• Engages with all team members and business partners as appropriate.
• Independently processes all Business Banking loan requests up to $250,000.
• Proactively bundles products and services as appropriate.
• Adheres to applicable compliance and operational risk controls in accordance with company or regulatory standards and policies.
• Promotes an environment that supports a culture of belonging and reflects the M&T Bank brand.
• Maintains M&T internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
• Completes other related duties as assigned.
• Exercises usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.

• Reports to a Retail Regional Manager and leads the branch team to achieve annual sales and profitability goals, with a sound working knowledge of overall branch operations.
• Establishes and maintains federal registration requirements outlined in the SAFE Act.
• Stays current on operational, product, and system changes/enhancements, and demonstrates good risk management decisions.
• Maintains insurance licensing minimum expectations as outlined in the MTS Licensed Banker Academy document.
• Business Banking Specialist minimum expectations set by both the Branch and Retail Regional Manager.
• Spends a portion of time servicing existing customers and the majority of time growing the business through proactive sales and outside calling activities.
• Builds productive partnerships with appropriate areas of the bank to resolve customer, service, and employee issues in a timely and accurate manner.
• Assumes full ownership of customer issues until fully resolved.

• Bachelor’s degree, or four (4) years of relevant experience in lieu of a degree.
• Minimum three years sales experience.
• Minimum two years managerial experience or proven leadership abilities.
• At Market Manager discretion/branch need, Life/Accident and Health Insurance licensing required within 18 months of entry into position. Training provided within 6 months.
• M&T Business Banking Specialist certification within 18 months of hire.
• Demonstrated strong knowledge of Business Banking products, services and client relationship management.
• Preferred: M&T Way Certified Precision Leadership;
  Bi-lingual/Spanish.
• Proficient with common PC software, including Microsoft Office for word processing and spreadsheets. Experience with Internet and email preferred.

• Demonstrated sales/business development experience and success. Fundamental…