Branch Manager

Job Title:

Branch Manager
Department:
Production
Exemption:
Exempt

Reports To:

National Production Manager or Regional Manager

Subject to the ultimate supervision, direction and control of Company, the Branch Manager will be responsible for the day to day production of the Branch. The Branch Manager will recruit, develop, and manage a team of retail loan officers who represent the Company to originate residential real estate mortgage loans. The Branch Manager will also manage their profit and loss statement (P&L).

• Remain familiar with and ensure that all loans originated by the Branch are handled in accordance with the Company’s policies, guidelines, quality control, applicable federal, state, and local laws, and investor guidelines
• Ensure that all proper documentation is prepared, kept and maintained in accordance with all applicable laws, and is readily available for inspection at Company’s discretion
• Inform the Senior Management, as defined in the RSMC Employee Handbook, immediately of any and all events, incidents, occurrences, complaints, lawsuits, investigations, findings, or good faith concerns of illegal, improper, or unethical or other material information or matters concerning the Company and/or Branch operations
• Inform Company of all expenses on a timely basis in order to ensure prompt payment thereof
• Forward all fees, checks, deposits, etc. in the possession of Manager to Company’s Corporate Headquarters within 24 hours of receipt or deposit remotely per Company’s remote deposit policy
• Ensure that all closed loan documents are stored in Company’s document storage system and accessible to Company upon demand
• Hire, develop, maintain, train, and supervise a sales force of loan officers as well as direct or indirect supervision of support staff to maximize Branch profit and minimize risk; all hires must have prior approval of direct manager
• Ensure that all persons performing any services for the Company through the Branch are Company employees, properly licensed and registered, as applicable, and are approved to start by Company and, as applicable approved by the Company to originate loans
• Ensure that all advertising and marketing is done only with the pre-approval of Company and that all telemarketing is performed in accordance with Company guidelines for use of the Do Not Call list and is in compliance with Federal and State rules
• Ensure that all websites or other social media used by the Branch or any Branch Employee that relate in any way to financing residential real estate are approved by the Senior Management prior to posting to/access by the general public
• Ensure that any and all email communications on behalf of Company shall be sent from and directed through Company email; private email is not to be used for any official Company business, unless in the case of an emergency
• Ensure that all borrowers are advised of the most appropriate financing options, are not steered to products based on maximizing compensation, and are only advised to close loans if there is a good faith basis to believe that the borrower will be able to re-pay the loan
• Perform all obligations in compliance with all applicable federal, state and local laws and regulations
• Other duties and responsibilities as required; management may assign or reassign duties and responsibilities to this position at any time

Hire, develop, maintain, train, and supervise a sales force of loan officers and Loan Officer Assistants as well as indirect supervision of support staff to maximize Branch profit and minimize risk. All hires must have prior approval of direct manager.

• Relationships – We care about the people we serve. Establishes rapport and trust with people easily, developing and maintaining a network of contacts that can provide information, help and access to others; demonstrates personal integrity, honesty and sincerity.
• Expertise – Our people are experts in the field. Acquires and utilizes technical and professional knowledge, skills and judgement to accomplish results and serve customers effectively.
• Problem-solving – We have the…