Center Manager - Treatment Clinic

Title

Center Operations Manager

Springfield, MA

Join an established and growing organization. The Center Operations Manager will be involved in many facets of the center operations including day‑to‑day staff and services management, recruitment, scheduling, customer service, reporting and general administrative tasks in support of the Center’s operations. Additionally, the manager will maintain accurate records related to staffing and delivery of service for each case, assist in the creation, maintenance, and management of a master schedule, and staff clinical cases according to the budgeted hours per client as authorized by the client’s insurer.

• Manage day‑to‑day staff and services operations.
• Recruit, schedule, and oversee staff, ensuring adequate coverage.
• Provide customer service and handle client inquiries.
• Generate reports on staffing and service delivery.
• Maintain accurate service and staffing records.
• Create, maintain, and manage a master schedule.
• Act as liaison between administrative and clinical staff.
• Support HR, Operations, and the Clinical department in their respective functions.

• Medical, Dental, and Vision Insurance through United Healthcare.
• Paid Time‑Off, including Vacation, Sick days, and 8 Paid Holidays.
• Long‑Term Disability and Life Insurance.
• 401(k) with a 6% match and a two‑year vesting schedule.
• Weekly pay each Thursday.

• Professional knowledge and experience in business operations, growth, staff scheduling, personnel management, and customer acquisition.
• Strong ethical conduct and respect for confidentiality.
• Honesty and integrity.
• Effective communication with internal and external clients in a polite, courteous, and cooperative manner.

“Bachelor’s Degree” or equivalent work experience.

Preferred Bachelor’s degree in Marketing, Business Administration, or Healthcare Management.

• 5 years of management in a professional environment, preferably in medical, behavioral health, PT, OT office, or similar operation.
• Experience building and retaining customers.
• 5 to 7 years managing and developing staff.
• Prior Practice Managers and Retail Managers encouraged to apply.

• Strong rapport‑building skills and ability to manage staff.
• Sense of urgency.
• Ability to work independently toward assigned goals.
• Excellent time management and organization skills.
• Ability to manage multiple tasks, prioritize, and meet deadlines.
• Attention to detail.
• Consistent administration of processes across the center.
• Superb communication skills.
• Active listening and effective communication with management, staff, and families/clients.
• Professional appearance and presentation required.

• Proficiency in Microsoft Office applications including Word, Excel, and PowerPoint.
• Proficiency in using email and Outlook.
• Ability to keep accurate records, work in databases, and track processes accurately.

• Exposure to constant or intermittent sounds that may cause distraction.
• Significant stress may occur due to meeting service requirements.
• Hours of work: 7:30 a.m. to 5:00 p.m.; duties may vary and may be changed at any time based on company needs.
• Full‑time duties essential.
• Must read and respond to emails and accept calls outside of work hours.

Kaleidoscope Family Solutions ABA and its affiliates do not discriminate and are Equal Opportunity Employers.