Clinical Director – Low Threshold Program; LTH

Div Shelter Housing
Diversion, Shelter and Housing Programs
184 Mill Street
Springfield, MA 01108, USA

Salary Range
: $68,000 - $70,000 / year + Phenomenal Benefits Package

At the Center for Human Development (CHD), we don't just provide services—Care Finds a Way. We are a diverse, inclusive, and dynamic team dedicated to promoting, enhancing, and protecting the dignity and welfare of people in need. At CHD, celebrating differences isn't just a policy—it is a daily practice. Multicultural, multilingual, and fluent in sign language, CHD is a proud reflection of those we serve.

If you are a visionary clinical leader ready to build a community where care always finds a way, we want you on our team! CHD is currently seeking a Clinical Program Manager to join our team located in Holyoke, MA.

The Opportunity: Lead, Innovate, and Stabilize

As the Clinical Program Manager for our DPH/BSAS-funded Low Threshold Housing Program (LTH), you will establish and oversee a residential housing model founded on the principles of housing first, harm-reduction, and trauma-informed care. Working closely with divisional leadership, you will guide staff and program operations toward individual stabilization by connecting participants to mental health, primary care, and substance use resources.

• Program Leadership:
  Promote trauma-informed and harm-reductive sheltering practices. Manage participant referrals, intake, admissions, and discharges according to contract guidelines to ensure the site remains filled to capacity.
• Staff Supervision & Development:
  Orient, train, and supervise a team of case managers, community health workers, and direct care staff. Conduct weekly staff meetings, weekly individual supervision, and annual evaluations while ensuring contract training compliance.
• Operations & Compliance:
  Manage site scheduling and vacation requests to ensure 100% staff coverage, stepping in to cover shifts if necessary. Monitor site compliance regarding contracted rehousing, database management, and BSAS case file standards.
• Crisis &
  
  Risk Management:
  
  Direct risk management efforts, participate in on-call elevation protocols, and respond immediately to medical, mental health, or substance use crises to maintain a safe, therapeutic atmosphere.
• Facilities & Administration:
  Coordinate operations with administrative, fiscal, and HR entities. Liaise with maintenance or property management regarding facility repairs, and assist with landlord and City office compliance.

• Education & Experience:
  
  Master’s Degree in a professional field (e.g., MSW), 5 years of clinical experience, and significant prior supervisory experience in the field of human services.
• Industry Expertise:
  Deep training and knowledge regarding homelessness, addictions, crisis management, and working with psychiatric or substance use histories.
• Certifications & Logistics: CPR & First Aid Certification, a valid driver's license for occasional client transport in Agency vehicles, and the ability to manage the physical and mental demands of a busy residential program.

• Leadership Style:
  An assertive, confident, and goal-oriented leader with a strong sense of vision, high energy, and commitment to human potential.
• Resilience & Empathy:
  Performs exceptionally well under stress, handles change productively and demonstrates deep sensitivity to issues of diversity and oppression.
• Interpersonal Approach:
  Maintains a cheerful, open, and direct communication style that fosters teamwork and strong social service networks.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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