Support Services Manager; Bilingual

Employment Support Services Manager (Bilingual)

Salary Range $63,500.00 - $69,000.00 Salary Position Type Full-time

Employment Support Services Manager (Bilingual)

Way Finders is a Top Workplaces for Nonprofit organization, named as an employer of choice because our employees said so! Though our team performs a wide variety of functions, we are united by our shared mission: to build and advocate for a thriving region; to improve the stability and economic mobility of families and individuals; and to develop and manage a robust range of safe, affordable housing options.

Interested in joining our team of dedicated professionals? Way Finders is currently seeking a full-time bilingual (English/Spanish) Employment Support Services (ESS) Manager . The ESS Manager furthers our mission through the successful administration and supervision of the workforce development team throughout several programs. The ESS Program Manager is responsible for the successful management of all employment support services, including ensuring robust full-scope outreach, ongoing participant development and placement, active collaboration with internal stakeholders, and timely data analysis/reporting.

Benefits include: 20 days of accrued paid time-off in year one | 15+ holidays annually | Health, dental, and vision insurance options FROM DAY ONE | Educational assistance | Medical Reimbursement Account | Dependent Care Account | 403(b) retirement plan with employer match | Life insurance | Short-term and long-term disability insurance | Transportation benefits | Employee Assistance Program | Annual staff picnic!

The candidate will work fully onsite covering our Springfield and Holyoke locations. Occasional evening and weekend hours are required.

Responsibilities include:
• Manage the day-to-day operations of Employment Services programs to ensure timely, high-quality service delivery and achievement of contractual outcomes and performance goals
• Oversee the employment planning process to actively and empathetically develop participant skills, by identifying strengths, addressing barriers, and maximizing self-sufficiency
• Manage participant intake, assessment, enrollment, referral management, caseload distribution, and orientation processes to ensure services are delivered in accordance with program requirements and established timelines
• Oversee the planning, promotion, and facilitation of training and workshops
• Ensure that program staff develop sustainable employer relationships through regular follow-up and retention support activities
• Plan and facilitate regular, productive team meetings
• Ensure monthly reporting and billing for services delivered is processed in a timely and accurate manner
• Ensure all database and participants records are entered and updated with accuracy in a timely manner; deliver reports as required
• Perform audits to ensure all applicable rules, regulations, and standards are met; respond to requests for information from auditors, other departments, or funding sources in a timely manner
• Establish and maintain strong, collaborative relationships with internal staff and departments, employers, external providers, community groups, funding sources, and other workforce development-related departments or agencies
• Provide technical guidance, training, and assistance to staff within and across departments on program guidelines, processes, resource availability, and in the resolution of complex matters
• Proactively identify and inform management/leadership of any issues that may adversely affect the program, department, or organization
• Remain current on workforce development trends and services to ensure maximum benefit to participants

Supervisory responsibilities include:
• Ensure new employees are trained in accordance with training plans for new staff members and that existing employees are provided with refreshers and receive retraining when there are performance concerns; evaluate and make process improvements based on feedback
• Evaluate and provide timely feedback to staff on performance-related matters; assess staff members' strengths and developmental needs; implement…