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Store Manager, Operations Management

Job in Springfield, Hampden County, Massachusetts, 01119, USA
Listing for: The Salvation Army
Full Time position
Listed on 2026-09-13
Job specializations:
  • Management
    Operations Management
Salary/Wage Range or Industry Benchmark: 42000 - 56000 USD Yearly USD 42000.00 56000.00 YEAR
Job Description & How to Apply Below

Overview

The Salvation Army's Adult Rehabilitation Centers make a difference in people's lives. Through the collection and resale of gently used goods we are able to provide the financial support to assist men and women with a variety of social and spiritual afflictions. The in-residence rehabilitation program focuses on basic necessities with every man or woman being provided a clean and healthy living environment, good food, work therapy, leisure time activities, group and individual counseling, and spiritual direction.

All our effort is focused on developing life skills and a personal relationship with God through Jesus Christ. More than just a job, each member of the team contributes to recycling goods that literally recycle and repair broken lives.

The Salvation Army Adult Rehabilitation Center is seeking a Store Supervisor to oversee all aspects of Salvation Army stores operations and management.

Duties
  • Responsible for the set-up, management, operation and maintenance of all Salvation Army stores.
  • The Store Supervisor will be responsible for sales, production, and expense budget goals for all stores.
  • Responsible for recruitment, interviewing, training, coaching, assignment, and performance management of all store personnel.
  • Plan and organize monthly manager meetings, verify accuracy of and approve time sheets.
  • Conduct formal store inspection and cash register checks, including reconciling of cash on hand at least once a month. These inspections should also address property, building, and safety concerns.
  • Ensure that all paperwork and sales reports from all stores are complete, accurate, and forwarded to the finance department daily.
  • Communicate with sorting room and stores to ensure proper pricing, adequate supply and timely deliveries to all stores.
  • Handle employee and customer complaints in an expeditious manner taking appropriate action in consultation with Administrator or Human Resources when necessary or warranted.
  • Other duties as may be assigned by immediate supervisor and/or Administrator.
Qualifications
  • High school graduate or equivalent.
  • Minimum two (2) years of experience in sales (experience in merchandising preferred).
  • Excellent verbal and written communication skills.
  • Ability to lead, manage and motivate others.
  • Ability to analyze sales and other financial reports.
  • Ability to identify and assess market value of merchandise.
  • Must possess a valid driver’s license with acceptable DMV record.
  • Basic computer skills.
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