Triage Registered Nurse

Triage Registered Nurse – Job Category:
Patient Services

– Requisition Number: TRIAG
001120. Full‑time, on‑site, Springfield, MA 01103, USA.

10,000 SIGN‑ON BONUS

• Current and unrestricted RN license in Massachusetts
• Current BLS CPR certification
• Minimum one year of nursing experience, preferably in ER or outpatient triage setting
• Proficient in electronic health record (EHR) systems, familiar with outpatient and ambulatory care best practices
• Excellent verbal, written, and interpersonal communication skills
• Flexible, professional, and reliable, with ability to adapt to varying patient needs
• Committed to patient‑centered care, customer service, and ongoing professional growth
• Bilingual preferred (Spanish, Russian, or Vietnamese)

• Excellent clinical assessment and critical thinking skills; solid understanding of disease processes and age‑specific development
• Ability to deliver high‑quality nursing care in collaboration with physicians and support staff
• Culturally sensitive, with strong interest in serving diverse patient populations
• Ability to establish and maintain effective relationships with employees, clients, outside agencies, and the general public
• Proficient in EHR systems; familiar with outpatient and ambulatory care practices
• Excellent written, verbal, and interpersonal communication abilities

• Receives and responds to telephone and in‑person triage requests from patients
• Conducts nursing assessments, exercises clinical judgment, answers health‑related questions, provides patient education, and offers guidance following established protocols and guidelines
• Documents triage and patient education accurately within the electronic medical record
• Schedules same‑day and follow‑up appointments with providers to support timely and coordinated care
• Provides ongoing patient education, clinical assessment, and support while working closely with medical providers
• Performs nurse visits as needed, including clinical assessments, patient education, and nursing interventions following established protocols
• Administers prescribed medications, vaccines, and treatments following approved protocols and standards of nursing practice; documents all administrations
• Serves as a resource for staff, offering clinical guidance, nursing support, and educational opportunities as appropriate to promote staff development and quality patient care
• Other duties as assigned

This position involves prolonged use of a telephone and extended periods of computer‑based work at a workstation; requires ability to sit for long durations, occasional standing and walking, and may require lifting and carrying objects typically weighing 5–20 pounds.

$39,000 – $52,000 per year.