Director Patient Care Services – Medical Surgical Nursing & Clinical Operations

Director Patient Care Services in Springfield, MA | Baystate Health Careers
Department: Patient Care Services, Nursing
Location: Baystate Medical Center, Springfield, Massachusetts
Job Type: Full-Time
Shift: Days

Baystate Health is seeking an experienced Director Patient Care Services to join our Patient Care Services, Nursing team at Baystate Medical Center in Springfield, Massachusetts
. Our Patient Care Services team provides leadership and oversight for Medical Surgical Nursing services, Clinical Supervisors, and the Rapid Response Team
, working closely with nursing leadership, physicians, interdisciplinary teams, and operational partners to deliver exceptional patient care, patient safety, and operational excellence.

The Director Patient Care Services role offers the opportunity to lead complex inpatient nursing operations, drive strategic initiatives, advance nursing practice, and influence organizational outcomes while supporting patients, serving the community, and collaborating with highly skilled clinical and operational leaders across the health system.

• Provide strategic and operational leadership for Medical Surgical Nursing services, Clinical Supervisors, and the Rapid Response Team
  , ensuring alignment with organizational goals and priorities.
• Develop, implement, and evaluate policies, programs, and services that support the delivery of safe, high-quality patient care.
• Direct fiscal planning, budget development, resource allocation, and financial performance management across assigned areas.
• Lead and support department leaders through coaching, mentoring, performance management, and professional development initiatives.
• Foster collaborative relationships across disciplines and departments to improve patient outcomes, operational effectiveness, and organizational performance.
• Lead initiatives that strengthen patient flow, clinical operations, patient safety, staffing effectiveness, and quality outcomes throughout assigned service areas.
• Support and advance the practice of Clinical Supervisors and Rapid Response Team members through workforce planning, professional development, process improvement, and operational oversight.
• Identify, lead, and manage organizational change initiatives, ensuring effective communication, engagement, and implementation.
• Analyze program performance through operational, clinical, financial, and patient experience metrics and implement improvement strategies as needed.
• Develop operational and strategic goals, action plans, and long‑term growth initiatives responsive to healthcare industry trends and organizational priorities.
• Partner with physician, nursing, and operational leaders to establish and sustain clinical processes that advance quality, safety, patient flow, workforce engagement, and patient experience goals.
• Ensure compliance with all regulatory, accreditation, patient safety, and professional practice standards.
• Lead the planning and implementation of new programs, services, staffing models, and clinical operations.
• Promote a culture of evidence‑based practice, professional development, innovation, and continuous learning throughout the organization.
• Job Type: Full‑Time
• Shift: Days
• Hours:
  
  40 Hours
• Other Scheduling Requirements:
  Leadership responsibilities may require flexibility to support departmental and organizational initiatives.

At Baystate Health, you get the best of both worlds: the resources, stability, and career opportunities of a large integrated healthcare system with the supportive culture of a community‑focused organization.

Depending on eligibility, benefits may include:

• Competitive Pay & Benefits: Medical, dental, and vision coverage, including…