Community Resource Coordinator; English​/Spanish

Bilingual Animal Resource Counselor (English/Spanish) (full time)

Are you passionate about helping animals and their people? Dakin Humane Society is seeking a full-time bilingual (English/Spanish) Animal Resource Counselor to provide resources to pets and people in our community. This full-time role is perfect for someone who thrives in a mission-driven, dynamic environment.

What We’re Looking For:

• You should be comfortable delivering customer service in a fast-paced environment. You’ll be the first point of contact for pet families in need and answering a variety of requests through email, on the phone, and in-person. You will spend part of your day doing hands‑on animal care and part of the day in a call‑center environment.
• At least 1 year of experience in customer service, ideally in a fast-paced environment.
• Ability to adapt to technology, learn quickly, and work well in a team.
• Flexibility to work weekends and holidays as needed.
• A positive attitude, excellent communication skills, a sense of humor, and the ability to handle both joyful and tough situations when animals and people need us the most.
• Collaborate with a supportive and dedicated team.

Why You’ll Love Working at Dakin:

• We’re mission‑driven, passionate, and we believe in the power of kindness. Also, there’s a good chance you’ll spend your day surrounded by adorable animals—it doesn’t get much better than that.
• We believe people are good and will make the best decisions for animals when treated with understanding and given the right resources. You’ll be part of that mission!
• Excellent benefits including extremely generous PTO for full‑time employees (like 30 days in your second year of full‑time employment, 35 days in your third year)!

Requirements:

• Must be at least 18 years of age.
• Strong knowledge of basic domestic animal care and humane handling.
• Proficiency in Microsoft Office/Google Workspace.
• A passion for animal welfare and a soft spot for wet noses and wagging tails.

Come be part of an organization that’s committed to making a difference in the lives of animals and the community!

Interested in applying? Please attach your resume at the bottom of this page.
Please also include a cover letter with your application. We’d love to hear why Dakin is the right fit for you and how your qualifications align with the role!

Pay: $17.00/hour

Bilingual English/Spanish candidates who apply to Dakin will receive a $500 bonus if they are hired and after they successfully reach 90 days of employment. Bilingual candidates must be fluent in both written and verbal communication to qualify for this bonus.

Dakin Humane Society is seeking Veterinarians who are interested in part‑time per diem work to assist us during our peak season and also to help fill in for some temporary, unexpected absences on our veterinary team.

Our primary need is in our Adoption Center to treat animals after intake, in foster care or at the facility prior to adoption, and clearing from out‑of‑state transport. Protocols and qualified support staff are in place. Dakin maintains compliance with Shelter Organization Regulations set by the Commonwealth of Massachusetts.

In 2023, Dakin had a 42% increase in intakes compared to the previous year and we were able to complete nearly 2,800 adoptions. We anticipate similar intake rates in 2025 and per diem veterinary coverage in the Adoption Center will be important in maintaining the health of these animals and placing them into foster and adoptive homes quickly.

While coverage in our Adoption Center is our highest priority, we also have occasional need for per diem veterinarians trained in high‑volume spay/neuter and for coverage during scheduled vacations for veterinarians in our Pet Health Center (dakinpethealthcenter.org ).

Hourly rates are negotiable within an employer set range based on experience, availability, and department. Applicants must have a current Massachusetts veterinary license in good standing.

Please reach out to us at search to learn more. And, please feel free to share this opportunity with others in your network!

Dakin’s Pet Health Center…