Urgent Care Veterinary Practice Manager

Overview

Urgent Vet is seeking an experienced Veterinary Practice Manager to lead our practice team in Springfield. The position offers an opportunity to advance a career while contributing to exceptional veterinary care.

Urgent Vet bridges the gap between general practice and emergency/overnight care, offering after‑hours care for canine and feline patients without additional emergency clinic fees. The organization is redefining urgent veterinary care with a focus on timely, compassionate service and advanced technology such as cloud‑based EMR, digital X‑ray, and in‑house lab equipment.

• Patient Advocacy:
  Be the advocate for patients and uphold a "Pet‑First, Client‑First" philosophy, ensuring a compassionate client‑centric approach to pet care.
• Community Engagement and Brand Ambassadorship:
  Build collaborative relationships with referring veterinarians and local businesses, positioning Urgent Vet as the choice for urgent pet care.
• Inclusive Workplace Culture:
  Foster a safe, inclusive environment where diversity is celebrated and every team member feels valued.

• Reports to the Regional Director of Operations, Urgent Vet.
• Typical schedule is 40‑45 hours per week; longer hours may be required from time to time due to the veterinary profession.
• Work schedule includes nights, weekends, and holidays (no overnight shifts). Work hours are 3‑11 pm on weekdays and 10 am‑8 pm on weekends.

• Strong emotional intelligence and empathy.
• Excellent communication skills with an emphasis on active listening and timely follow‑up.
• High self‑awareness and willingness to receive feedback.
• Skilled in de‑escalation and conflict resolution techniques.
• Negotiation and persuasion skills to influence outcomes and build consensus.

• Innate leadership capabilities, including humility, vision, and risk awareness.
• Confidence in decision‑making and ability to inspire and motivate others.
• Track record of trustworthiness, reliability, and confidentiality.
• Prior management experience, preferably in veterinary or a related field, focusing on team development.
• Teachable mindset and strong learning agility.
• Demonstrated accountability and proactive problem‑solving.
• Team awareness with a focus on collaboration and inclusivity.
• Ability to motivate team members to achieve goals.
• Strong assessment skills to evaluate performance and identify improvement areas.
• Delegation proficiency and effective use of team strengths.
• Capacity for course correction in response to changing circumstances.
• Commitment to collaboration and a positive team environment.
• Professionalism in all interactions.

• Specific knowledge of veterinary practice operations and industry standards.
• Critical thinking with the ability to analyze situations and make sound decisions.
• Flexibility to adapt to changing priorities.
• Effective time‑management and task prioritization.
• Proactive approach to identifying and addressing issues.
• Strong business acumen, including financial management and practice growth strategies.

• Opportunity for career advancement as Urgent Vet expands clinic locations nationwide.
• Tuition assistance for prospective Veterinary Technician Students.
• Tuition reimbursement for Credentialed/Registered Veterinary Technicians.
• Impactful community service and a supportive team environment.
• Health Care Plan (Medical, Dental & Vision options).
• 401(k) match.
• Generous paid time off (PTO).
• Six (6) weeks of paid parental leave.
• One (1) Work/Life Balance day off.
• Short‑term and long‑term disability options.
• Supplemental insurance options.
• Discounted Veterinary Care.
• Scrub allowance.
• Hands‑on and e‑training.
• Professional growth opportunities.
• Bonus potential based on performance.