H&M Sales Advisor Springfield, VA

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities.

• Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service.
• Willingness to engage and have conversations with customers to provide excellent service.
• Guide customers through our fashion trends, stories & products in all areas of the store.
• Effectively promote and sell our products to customers.
• Actively promote our Customer Loyalty App (Hello Member) & in‑store sustainability initiatives.
• Represent yourself and the H&M brand positively during all customer interactions.
• Support with commercial or operational actions to reach sales targets with store management team.

• Keep up‑to‑date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers.
• Use your product & fashion knowledge to share relevant information to customers.

• Retain and share your service, fashion and store operations knowledge and skills with colleagues.
• Follow all procedures, routines, and legal requirements in all areas of the store.
• Give & receive feedback with your colleagues to learn, develop & support each other.
• Participate in available onboarding, introduction processes & trainings and courses relevant for your role & future development.

• Complete full garment cycle from unpacking and refill to steaming and ensure good garment care.
• Operate fitting room and checkout areas according to best practice & processes.
• Contribute to a clean and tidy sales floor and back of house (including stockrooms).
• Support garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines.
• Ensure good stock levels with replenishment routines on sales floor.
• Maintain best practice for any in‑store OMNI services & in‑store tech services/tools.
• Support opening and closing of the store.
• Follow all H&S guidelines and legal requirements applicable to role and responsibilities.

• Passionate about fashion and everything we create in‑store.
• Motivated by giving customers a great experience.
• Communicative, creative and curious, motivated, flexible, decisive, and action‑oriented.
• Enjoy working in a collaborative and dynamic environment.
• Have sales experience working in a dynamic and collaborative environment that can be applied to your role.
• Experience working with customer service in fashion, retail or other service‑related industries.

• We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability.
• We pride ourselves on being a values‑driven organization, guided by our7 unique values that have been part of our success story for over 75 years.
• Access to Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues.
• We are an inclusive company where you’re encouraged to be yourself at work.
• Large global talent community, where career growth and aspirations have no limits.
• Supporting overall wellbeing with comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community.
• Express personal style with our employee discount at H&M, Other Stories, and COS.

Job Status: Hourly, Non‑Exempt

EEOC Code: SLS

Compensation: Sales Associates Pay Rate $15.50 per hour

Springfield Mall, Springfield, United States