Operations Service Manager

Position Overview

Are you a proven leader with a strong drive to succeed? Do you work well in a process‑driven environment where organization and efficiency are critical to success? Are you an expert multitasker who would thrive in a high‑energy environment? If so, this might be the right opportunity for you! As an Operations Service Manager at Burlington, one of the largest off‑price retailers in the country, you’ll be one of the leaders of the store team, participating in managing the overall operations of the store.

You will serve as a role model for store associates, demonstrating and reinforcing the company’s Core Values, developing trust and respect among peers and staff, building strong teams and partnerships, and driving business results. You’ll coach, train and develop a team of Cashiers and Customer Service Supervisors, Receiving team members and Receiving Supervisors while also overseeing business operations to ensure our associates are delivering excellent customer service and the highest degree of professionalism.

• Lead the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record‑keeping procedures.
• Provide guidance to Customer Service Supervisors to ensure they meet customer service expectations and maintain smooth customer flow at the registers.
• Manage the overall execution of operations and receiving SOPs.
• Lead the overall receiving process, which includes transfers, debits, damages, and chargebacks, and partner with the Receiving Supervisor to maintain inventory accuracy.
• Act as Manager on Duty (MOD); set the leadership example for customers, associates, and drive store results.
• Support the Store Manager and others in staffing, sourcing, interviewing, training, and succession planning.
• Assist in the management of other store operations areas as needed.
• Communicate effectively with the District and Regional Management teams.

• 3+ years of Retail Management or Store Operations experience within an off‑price, big‑box, specialty, or medium‑to‑large‑sized, multi‑unit retail organization.
• Must be able to work a flexible schedule, including early mornings, nights, weekends, and holidays as required.
• Ability to lift and move boxes weighing up to 40 lbs.
• Experience utilizing scheduling and reporting computer software.
• Travel may be required from time to time.
• Strong leadership skills and ability to coach, train, and develop associates.

You will receive a competitive wage, flexible hours, and an associate discount. Burlington’s benefits package includes medical, dental and vision coverage, life and disability insurance. Full‑time associates may also be eligible for up to 12 days of paid time off annually, up to 8 paid holidays, paid sick time in accordance with applicable law, and a 401(k) plan.

Compensation range: $23.75 - $31.65 per hour.

Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity. Individual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job‑related skills, relevant experience, and geographic location.