Team Lead, Retail

Company Overview

6 Brick's LLC is a family‑owned cannabis dispensary located in Springfield, MA, dedicated to providing a positive customer experience while maintaining strict compliance with local, state, and federal regulations. The company values community engagement and ethical retail practices.

Title: Team Lead
Location: Springfield, MA
Type: Full‑time, W‑2
Compensation: $17.00–$21.00 per hour

• Health insurance
• Paid time off
• Employee discount

The Team Lead supports the Director of Operations in overseeing all retail operations, including opening/closing, floor management, training, compliance, and customer service. The role requires strong organizational, communication, and problem‑solving skills to ensure smooth daily operations and high standards of customer experience.

• Oversee store operations in the Director of Operations' absence, including opening/closing duties and daily floor activities.
• Supervise and evaluate Budtender performance, ensuring adherence to company policies and handling performance documentation.
• Collaborate with management to maintain effective communication with staff and leadership.
• Address customer complaints while ensuring compliance with local, state, and federal inspection, billing, and licensing requirements.
• Develop and implement strategies to improve customer satisfaction.
• Apply strong math skills to cash handling and financial transactions.
• Manage daily financial reporting and oversee cash handling procedures.
• Maintain a structured and compliant retail environment with attention to detail and operational consistency.
• Identify operational challenges and propose proactive solutions.

• Proven experience as a Team Lead or in a similar supervisory role.
• Knowledge of store management and inventory control processes.
• Excellent communication and phone etiquette.
• Strong leadership ability to motivate teams.
• Exceptional customer service capabilities.
• Effective problem‑solving aptitude for on‑floor issues.
• Strong organizational and time‑management skills.
• Conflict mediation and customer complaint resolution skills.
• In‑depth product knowledge to support staff and customers.
• Adaptability to fast‑paced environments and unexpected situations.
• Delegation skills based on team members’ strengths.
• Attention to detail in merchandising, cleanliness, and compliance.
• Sound judgment and composure under pressure.
• Proactive identification and presentation of operational solutions.
• Independence in dynamic settings with diverse personnel.

• Must be 21 years of age or older.
• Must pass all state‑required background checks.
• Ability to lift up to 50 lbs.
• 1–3 years of prior retail supervisor experience preferred.
• Cannabis industry experience preferred.
• Strong understanding of state and local regulatory guidance, policies, and compliance expectations.
• Proficiency with new software and evolving technologies.
• Knowledge of standard office applications, including Microsoft Office.

• High School Diploma or GED required.
• Experience in retail, customer service, or related fields.