Retail Experience Lead - Customer Service & Pet Care
Job in
Springfield, Hampden County, Massachusetts, 01119, USA
Listed on 2026-08-04
Listing for:
PetSmart Store Support Group, Inc.
Full Time
position Listed on 2026-08-04
Job specializations:
-
Retail
Retail Associate/ Customer Service, Retail & Store Manager, Retail Support, Retail Sales
Job Description & How to Apply Below
Pet Smart Store Support Group, Inc. in Springfield, MA is seeking a Retail Customer Service Lead (Key Holder) to elevate the pet parent experience and drive store performance. The role focuses on loyalty initiatives, service excellence, and team development to ensure a safe, clean, and welcoming store environment.
This full-time position requires strong leadership, communication, and the ability to manage daily operations, train staff, and handle cash and POS tasks in a fast-paced retail setting.
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