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Experience Leader: Elevate Pet Parent Service
Job in
Springfield, Hampden County, Massachusetts, 01119, USA
Listed on 2026-08-04
Listing for:
PetSmart
Full Time
position Listed on 2026-08-04
Job specializations:
-
Retail
Retail Associate/ Customer Service
Job Description & How to Apply Below
Pet Smart’s Experience Lead (Retail Customer Service Lead) role focuses on delivering exceptional pet parent service while upholding Pet Smart's vision, mission, values, and strategy. The position drives loyalty and promotions through strong customer interactions, with shared responsibility for safety, store cleanliness, merchandising, and associate engagement.
The role requires leadership experience, a customer-focused approach, and full-time availability, including evenings, weekends, and
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