Senior Sales Associate

Music & Arts seeks a part-time Senior Sales Associate to lead customer service and sales in our retail store. In this role you'll help students, parents, and educators select band and orchestra instruments, rentals, accessories, and lessons. You'll open and close the store, process sales and rental contracts, handle repairs drop-off, and maintain appealing merchandising. You'll coach associates, support school service outreach, and ensure accurate inventory.

This position is ideal for someone passionate about music education, with strong retail skills and a collaborative, student-focused approach.

Responsibilities

• Deliver excellent in-store customer service to students, parents, and educators
• Advise customers on instrument, rental, accessory, and lesson options
• Process sales, rentals, returns, and lesson enrollments accurately
• Open and close the store, including cash handling and reporting
• Maintain merchandising, signage, and product displays
• Support inventory counts, stock replenishment, and store organization
• Coordinate repairs check-in and pick-up with repair teams
• Coach and support junior sales associates on products and service standards
• Assist with local school outreach and in-store events to promote music education
• Uphold Music & Arts policies and a safe, inclusive store environment

Required Skills

• Retail sales
• Customer service
• Point-of-sale (POS) systems
• Cash handling
• Product knowledge - band and orchestra instruments
• Merchandising
• Inventory management
• Lesson and rental program administration
• Communication
• Basic computer skills