Sales Manager

Job Summary

Sales Manager – La‑Z‑Boy Furniture Galleries

Location:

Springfield, MA
Compensation:
Base salary plus unlimited commission.

• Guide high‑end clients through a premium sales experience.
• Create inspired spaces with world‑class furniture and décor.
• Curate luxury looks while earning commissions with no ceiling.
• Achieve or surpass store and individual sales goals, annual operating benchmarks, and personal objectives.
• Promote the In‑home design program.
• Champion and model the selling process by overseeing floor interaction and evaluating team performance.
• Provide coaching, training, and support to sales teams to improve techniques, strategies, and overall performance.
• Ensure staff delivers exceptional customer service and builds long‑term relationships.
• Build a motivated and cohesive team by recognizing achievements, addressing concerns, and promoting a culture aligned with company values.
• Recruit, train, and mentor staff to meet sales targets and foster a positive work environment.
• Maintain brand consistency in store layout, product presentation, and employee interactions.
• Support marketing initiatives and promotions, ensuring they are executed correctly and aligned with brand positioning.
• Resolve customer concerns and other issues that may interfere with efficient sales operations.
• Plan and execute sales promotions and events.
• Collaborate with support teams to ensure flawless execution of operational excellence.
• Implement and enforce all existing and new administrative procedures.
• Uphold brand visual standards by ensuring cleanliness in employee and customer areas.

• Education:
  
  High School diploma or GED equivalent.
• Experience:
  
  1–3 years in a retail sales emphasis.
• Skills:
  
  Proficiency in Microsoft Office 365, financial understanding, adept interpersonal communication, analytical abilities, goal orientation, team management, and customer service.
• Other:
  Ability to work the schedule dictated by business needs, including evenings, weekends, and holidays.

• Experience managing in a retail environment with a strong focus on sales.
• Strong business acumen.
• Advanced interpersonal and communication skills, and experience building effective relationships.

None.

Ability to lift and/or carry up to 50 pounds; stand for long periods; repetitive hand motions; hearing and listening required; may require sitting, walking, bending, and stooping. Subject to indoor environmental conditions. Must pass background and drug screen.

This job description is not exhaustive. Duties, responsibilities, and activities may change at any time with or without notice.

• Training Pay: $20 per hour for 2–6 weeks (no commission).
• Average earnings after training: $60,000 – $80,000+ (inclusive of base, commission, and bonus).
• Post‑training base pay: $10,400 per year.
• Commission and bonus:
  Uncapped commission on written sales – 6% on La‑Z‑Boy Design Sales and 4% on other sales. Monthly bonus up to $1,500 based on store sale goals.
• Weekly hours: 40.
• Benefits:
  Medical, vision, dental, and basic life insurance; 401(k) retirement plan with company match up to 6%; 9–11 paid holidays; two weeks prorated vacation for new hires; personal time or state‑mandated sick time.
• More information:

La‑Z‑Boy Incorporated is an equal opportunity employer. We consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to fostering an environment in which all employees feel valued, included, and empowered. Reasonable accommodations are available for applicants with disabilities upon request.