Retail Sales Associate Part Time

Job Summary

Responsible for executing Acquisition 365, renewing, upgrading, and cross‑selling BJ’s Loyalty Programs. Also responsible for merchandise returns, exchanges, pick‑ups, and general customer service inquiries. Provides excellent and efficient member service while supporting club policies, procedures, and compliance. Demonstrates honesty, integrity, and a member‑focused approach to address concerns and elevate any issues, as appropriate.

• Promotes BJ’s value proposition regarding acquisition, retention, perks, and the Member experience.
• Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
• Sells BJ’s membership products to potential new and existing members with high energy and determination.
• Drives toward goal achievement, defined by business‑established benchmarks and results.
• Exhibits clear understanding of all BJ’s Membership options, including Co‑Brand credit card.
• Delivers superior customer service to Members as the first line of contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product lookup, and pick‑ups.
• Follows tax‑exempt/resale membership policies in regard to the retention processes and procedures, including monitoring membership renewals and tax‑exempt/resale status.
• Resolves Member concerns in a courteous and timely manner and escalates issues to PIC and MOD when necessary.
• Assists with BOPIC (Buy Online and Pick Up In Club) orders for members.
• Maintains all club policies and procedures and performs other duties as assigned, including working in other departments as needed.
• Ensures regular, predictable, full attendance.

• Prior front‑line/customer service or previous sales experience preferred.
• Results driven with proven success in goal achievement.
• Basic math skills preferred.
• Computer proficiency preferred.

Spending most of the time in a stationary position on hard surfaces. May need to bend, reach, or stoop to examine or scan merchandise. Occasional lifting of objects up to 30 pounds, and occasionally up to more than 30 pounds with assistance. Work in a comfortable indoor area with infrequent exposure to temperature extremes and loud noises. May come into contact with cleaning agents.

• Weekly Pay:
  Get paid every week.
• Free BJ’s Memberships:
  Complimentary Club Card Membership and a free supplemental membership for someone in your household.
• Generous Paid Time Off:
  Vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Flexible and Affordable
  
  Health Benefits:
  
  Three medical plans and optional dental, vision, Health Savings Account, and flexible spending account options.
• 401(k) Retirement Savings Plan:
  Company match available to team members 18 and older.
• Employee Stock Purchase Plan: 15% discount on BJ’s common stock purchases through after-tax payroll deductions.

In accordance with Pay Transparency requirements, the compensation range for this position is $16.75 – $20.52 per hour. Actual salaries will vary depending on location, education, experience, and qualifications.

BJ’s Wholesale Club values familiarity with AI tools, including ChatGPT, but seeks authentic responses reflecting your own skills and experiences.