Security Dispatch Officer - MGM Springfield

Security Dispatcher

Springfield, Massachusetts

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

Be the voice that keeps security moving! As a Security Dispatcher, you'll be at the heart of our Security Department, serving as the vital communication link between Security Officers and Management. You'll coordinate radio and telephone communications, stay calm and make smart, quick decisions during emergencies, and expertly manage multiple priorities in a fast-paced environment. If you're organized, alert, confident under pressure, and ready to play a critical role in keeping people and operations safe, this is your opportunity to make a real impact!

THE STARTING RATE: $22.00 per hour

THE DAY-TO-DAY:

• Continuously monitor cameras, access control systems, and alarm panels to identify and respond to potential security threats
• Coordinate and direct security officers to respond to incidents, emergencies, and requests for assistance throughout the property
• Maintain continuous coordination with the Global Security Operations Center.
• Operate communication equipment, such as two-way radios and telephones
• Maintain accurate logs of communication, incidents, emergencies, and security activities in real-time, maintaining clear and detailed records for reporting and follow-up
• Follow established protocols during emergencies, while maintaining clear communication and coordination with local authorities.
• Liaise with law enforcement, emergency medical services, and other external agencies as needed
• Own dispatch calls for service including those related to security or lost and found items. Resolve issues promptly
• Assist in investigations by locating and retrieving relevant video footage, facilitating accurate and timely identification of key evidence for review.

THE IDEAL CANDIDATE:

• High School diploma or GED required
• Must be 18 years of age or older required
• Security experience preferred
• Typing skills necessary

THE PERKS & BENEFITS:

• Healthcare, financial and time off benefits
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room
• Free parking on and off shift
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
• Company-issued uniform and dry-cleaning

The rate for this role is:

$22.00

This rate represents a good faith estimate of the wage rate that MGM reasonably expects to pay for the position upon hire.

Pay will not be below any applicable minimum wage.

Should overtime be worked, employees are paid overtime pay in accordance with state requirements.

Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.