Diversion Coordinator

The Salvation Army’s Springfield Corps is hiring a Diversion Coordinator and offers an excellent benefit package to eligible employees including:

• Generous paid time off every year that includes vacation and sick time, holidays, and up to 3 personal days.
• Employer funded Pension Plan (company contributions begin after 1 year of employment)
• Comprehensive health care coverage with low-cost employee premiums, co-pays and deductibles
• Eligibility for supplemental insurance plans including Short Term Disability, AFLAC and Voluntary Term Life
• Flexible Spending Accounts
• Eligibility for the Federal Government’s Public Student Loan Forgiveness Program
• Most importantly - a job with a good purpose!

Location: 170 Pearl Street, Springfield, MA

Hours/Week: 40 hours per week

Exemption: Non‑exempt

Pay Range: $28.85/hr to $38.46/hr (expected within $28.85/hr to $33.65/hr)

Note: Starting pay varies depending on experience and qualifications.

The Diversion Coordinator plays a key role in supporting youth participating in the Massachusetts Diversion Program by delivering comprehensive case management services and coordinating individualized interventions that promote positive youth development, accountability, and long-term success. This position serves as the primary point of contact for youth, their families, service providers, schools, courts, law enforcement, and community partners.

• Meet with referred youth and their families to explain program expectations, requirements, and processes.
• Conduct comprehensive assessments, interviews, and information gathering to identify strengths, risks, and service needs.
• Review relevant documentation, including police reports, school records, and other materials to inform case planning.
• Develop individualized diversion agreements and case plans tailored to each youth’s needs and goals.
• Connect youth and families with appropriate services, interventions, and community resources.
• Monitor youth progress, participation, and compliance throughout the diversion process.
• Maintain consistent contact with youth through in‑person meetings, home visits, phone calls, text messages, and other approved communication methods.
• Engage youth actively in the case planning process and reinforce expectations at each stage of participation.

• Maintain regular communication with service providers, schools, law enforcement, courts, probation departments, and other key stakeholders.
• Develop and sustain collaborative partnerships that enhance service delivery and expand opportunities for youth.
• Participate in multidisciplinary meetings, court sessions, and other youth‑related proceedings as required.
• Identify and strengthen community resources that support positive youth outcomes and program effectiveness.

• Maintain accurate, timely, and confidential case documentation in accordance with program standards and policies.
• Collect, track, and enter program data for reporting, compliance, and evaluation purposes.
• Ensure all records are securely stored and accessible only to authorized personnel.
• Prepare case notes, summaries, and reports as required by program guidelines and funding requirements.

• Participate in required trainings, conferences, and ongoing professional development opportunities.
• Stay current on best practices in juvenile justice, restorative practices, youth development, and case management.
• Perform other related duties as assigned.

• Bachelor’s degree in Criminal Justice, Social Work, Psychology, Sociology, Human Services, or a closely related field; or
• Associate degree in one of the above fields, accompanied by a minimum of two (2) years of direct experience working with at‑risk youth or similar populations.
• Master’s degree in Criminal Justice, Social Work, Psychology, Sociology, Human Services, or a related field is preferred.

• Demonstrated experience working with at‑risk, court‑involved, and/or underserved youth.
• Experience engaging and building relationships with diverse communities and populations.
• Knowledge of local…