Recovery Support Specialist

Recovery Support Specialist (RSS)

Location:

On Site - Springfield, MA
Department:
Operations

Shift: Full Time - 1st, 2nd, and 3rd

Reports to:

DOO
Salary:
Competitive, based on experience and qualifications

Founded in 2016, Boca Recovery Center is a nationally recognized addiction treatment provider specializing in substance use disorders and co-occurring mental health conditions. With locations in Florida, New Jersey, Indiana, and Massachusetts, we deliver evidence-based clinical care in a supportive, structured environment. Our team is committed to providing trauma‑informed, client‑centered services that promote lasting recovery.

Recovery Support Specialist (RSS) plays a critical role in supporting the daily operations of the Housing Department and ensuring the safety, structure, and well‑being of clients within a residential setting. The ideal candidate will be compassionate, dependable, and capable of maintaining a therapeutic environment conducive to recovery.

• Client monitoring and support
• Driving eligibility:
  Must have a driving history that meets company insurance requirements and operate a company vehicle under the insurance policy.
• Attend to day‑to‑day operations of the Housing Department.
• Supervise all client activities and ensure adherence to the daily schedule.
• Make routine rounds and document appropriately.
• Provide immediate support for client concerns and ensure their immediate needs are addressed.
• Redirect clients respectfully when necessary to maintain order and safety.
• Observe and conduct urine drug screens.
• Observe self‑administration of client medications and document in Medication Observation Records (MORs).

• Communicate all client concerns clearly and document as required.
• Report all adverse client behaviors and emergent situations calmly and organised.
• Document all unsafe conditions and communicate necessary repairs to the Lead RSS.
• Maintain accurate shift reports and other required documentation.

• Ensure the physical residence is maintained per State of Massachusetts Department of Health standards.
• Uphold company operational systems including cleanliness of residential and clinical buildings.
• Identify and report any unsafe conditions or needed repairs promptly.
• Work cohesively with all departments to ensure client safety and care.
• Assist in training new RSS staff.
• Communicate department needs to the Administrator.
• Attend all scheduled meetings and training sessions.
• Facilitate client groups under the supervision of the Administrator and Director of Substance Abuse Counseling Services.

• A minimum of 1–2 years of experience in a behavioral health, addiction recovery, or residential care setting preferred.
• Ability to remain awake and alert during all working hours.
• Knowledge of or willingness to be trained in observing UDS and medication self‑administration procedures.
• CPR certification required (or must be obtained within 30 days of hire).
• Knowledge of Joint Commission requirements preferred.

• Clear communication skills with clients, co‑workers, and supervisors.
• Basic computer literacy for documentation and reporting.
• Strong organisational and time‑management abilities.
• Ability to follow directives and complete tasks thoroughly.
• Self‑motivated, goal‑oriented, and capable of working independently or as part of a team.
• Maintains professional boundaries and ethical conduct at all times.
• Positive attitude and high emotional resilience.

• Health insurance.
• Retirement plans.
• Disability coverage.
• Paid time off.
• Professional development opportunities.
• State‑required trainings.