Resource Associate; Bilingual

Housing Resource Associate (Bilingual)

Springfield, MA 01103

Salary Range $19.50 - $22.50 Hourly Position Type Full-time

Department:
Housing Education Services Work Arrangement:
Onsite

Housing Resource Associate (Bilingual)

Way Finders is a Top Workplaces for Nonprofit organization, named as an employer of choice because our employees said so!

At Way Finders, we are passionately invested in lifting up the region's people, places, and systems. Though our team performs a wide variety of functions, we are united by our shared mission: to build and advocate for a thriving region; to improve the stability and economic mobility of families and individuals; and to develop and manage a robust range of safe, affordable housing options.

Interested in joining our team of dedicated professionals? Way Finders is currently seeking a full-time bilingual (English/Spanish) Housing Resource Associate. The Housing Resource Associate provides exceptional customer service and general information to callers, clients, and visitors at our Housing Centers in a professional, efficient manner that exemplifies Way Finders' mission and core values of respect and community support.

Benefits include: 20 days accrued paid time-off during year one | 15+ holidays annually | Health, dental, and vision insurance options FROM DAY ONE | Educational assistance | Medical Reimbursement Account | Dependent Care Account | 403(b) retirement plan with employer match | Life insurance | Short-term and long-term disability insurance | Transportation benefits | Employee Assistance Program | Annual staff picnic

Wage starts between $19.50 and $22.50 per hour depending on equivalent qualifications. Interested applicants must submit a resume; applications will be accepted until the position is filled.

This role will be performed fully onsite.

Responsibilities include:
• Provide exceptional, friendly, and helpful service to all callers, clients, and visitors
• Educate consumers about the organization's programs and available community resources, proactively conducting assessments and making referrals/appointments when necessary
• Assist clients with appropriate resources and tools for effective problem-solving and planning in regard to their housing needs and options
• Maintain detailed log of incoming visitors, callers, and related documentation/notes; including but not limited to "real time" data entry into internal system
• Ensure all calls are responded to in a timely response, including forwarding all inquiries from government offices, housing courts, legal services, and other applicable agencies
• Maintain adequate supply of up-to-date program materials and forms in reception and resource areas
• Manage, organize, and update information in all required databases and software applications
• Receive, sort, deliver, and date stamp incoming mail and packages; prepare outgoing mail as necessary
• Work collaboratively to plan and prepare workshops for tenants and landlords
• Establish and maintain strong, collaborative relationships with internal staff (including across departments), landlord, owners, community groups, agencies, and stakeholders
• Perform general clerical duties including but not limited to: scanning, filing, faxing, copying, preparing correspondence and reports
• Proactively identify and inform the program managers of any issues that may adversely affect the department or organization

Requirements include:
• 2 years' experience in office reception, at a call center, or in a related role; a combination of experience and a high school diploma (or equivalent) may be a substitute
• Preference for experience in human or community services
• Bilingual (English/Spanish) verbal and written skills required
• Demonstrated ability to communicate clearly and effectively, both verbally and in writing
• Demonstrated ability in Microsoft Office, and comfort learning new technologies
• Ability to organize and prioritize effectively in a fast-paced environment
• Excellent problem-solving and networking skills
• Knowledge of community resources is a plus

Way Finders is an Equal Opportunity Employer. This position is available to all without regard to race, color, religion, national origin, disability, age, gender or gender identity, sexual orientation, political affiliation, or veteran status. We provide reasonable accommodation for qualified individuals.