MCI Counselor

Behavioral Health Network (BHN) is the largest provider of behavioral health services in Western Massachusetts and was recently recognized by The Boston Globe as the 10th best employer in Massachusetts
. If you are a compassionate, experienced clinician looking to support adults in crisis while growing professionally, we invite you to join our team. As an MCI Counselor in our Mobile Crisis Intervention (MCI) program, you will provide resources and connections to better meet their needs. The MCI Counselor will deliver short-term (72-hour) follow‑up/case management to ensure successful connections.

As a Mobile Crisis Intervention (MCI) Counselor, you will provide high quality community‑based and mobile care to all individuals by providing resources and connections to better meet their needs along with follow‑up case management.

• De‑escalate and support callers to determine current needs.
• Manage incoming crisis calls and documentation.
• Collaborate and facilitate consultation with internal and external service providers and other team members to determine individual's needs.
• Assist in training of new staff and interns.
• Navigates individuals through the process of getting connected to the services identified by the MCI crisis clinician and making the appropriate referral.
• Act as the primary point of contact for all individuals served who have accessed crisis services, ensuring individuals are being followed throughout the process to resources and services within BHN and the community.

• Flexible
  
  Schedule:
  
  Community‑based role with travel across the service area
• Supportive Environment: Work within a dedicated crisis response team
• Professional Growth: Opportunities for training and supervision
• Diverse Workplace: Bilingual candidates are encouraged to apply

• BA Degree in Psychology, Counseling, or related field (required)
• Minimum of 1 year of experience in mental health field (preferred)
• Valid driver's license and reliable transportation for community‑based service delivery (required)
• Strong communication and clinical assessment skills
• Ability to work in a fast‑paced, collaborative setting

Since 1938, BHN has delivered high‑quality, culturally responsive behavioral health care across Western Massachusetts. Our core values include Humanity, Empowerment, Accountability, Respect, and Teamwork.

If you’re ready to make a meaningful impact as part of a dedicated and compassionate team, we’d love to hear from you.

Shift: Mon and Friday with weekend coverage. Hours primarily between 10am-6pm, open to 10 hour shifts (TBD during interview)

Pay:$23.44

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.