Community Impact Coordinator​/Resident Services

Position

POAH Communities is seeking a highly qualified individual to serve as a Community Impact Coordinator in Springfield, Massachusetts.

The Community Impact Coordinator will serve as the liaison between residents and the POAH Communities Community Impact department, ensuring residents receive the support and services they need.

• Assess the needs of residents and families by administering an annual resident survey.
• Develop and implement supportive service programming in collaboration with residents, site staff & management, and local community service providers.
• Coordinate the delivery of services with local human service providers.
• Identify promising programs or opportunities for youth and families in the community, such as health workshops, benefits enrollment, meal delivery programs, and community building activities.
• Maintain all necessary information regarding services to residents in a confidential manner following HUD regulatory guidance.
• Establish program targets, track and measure progress, analyze outcomes data for continuous improvement, and report program outcomes to internal and external stakeholders.
• Effectively communicate with residents via newsletter, flyer, bulletin board, etc., to ensure they are informed of available resources and programs.
• Remain updated on Fair Housing, EIV, ADA, mandated reporting, and other relevant HUD rules and lease regulations governing tenant residency at the assigned community.
• Attend all required meetings and participate in additional and/or special projects as requested by the Property Manager.

• Minimum of three years experience in resident or social service programs (preferably in affordable housing).
• Ability to work with and motivate diverse resident populations.
• Basic proficiency with computers, including Word and Excel.
• Demonstrated time management and organizational skills.
• Resident Coordinator certification is a plus.
• College degree in social work, urban planning, public health, human services, or community development is a plus.

• Health & Wellness:
  Medical, dental, and vision insurance; wellness programming; medical insurance discounts.
• Financial: 401(k) with up to 4% company match; FSA options for healthcare, dependent care, and commuting;
  Life & AD&D insurance; free financial coaching.
• Time Off: 15 days of PTO (increases with tenure), 2 personal days, and 11 paid holidays annually.
• Paid Leave: 12 weeks parental leave; bereavement; jury duty; voting leave.
• Incentives:
  
  Employee referral bonus, suggestion rewards, employee recognition programming.
• Professional development: tuition reimbursement, mentorship program, ongoing training and learning sessions, professional certifications.

Salary: $26.95 - $30.00 per hour.

Equal Opportunity Employment: POAH Communities embraces equal opportunity employment and values workforce diversity.