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Trauma-Informed Crisis Hotline Intake Worker; Per Diem
Job in
Springfield, Hampden County, Massachusetts, 01119, USA
Listed on 2026-07-17
Listing for:
YWCA OF WESTERN MASSACHUSETT
Per diem
position Listed on 2026-07-17
Job specializations:
-
Social Work
Crisis Counselor, Mental Health
Job Description & How to Apply Below
The YWCA of Western Massachusetts seeks a Relief Intake Worker in Springfield, MA to provide 24/7 crisis support for survivors of domestic and sexual violence. The role involves trauma‑informed telephone interventions, safety planning, and referrals with a team of peers and supervisors.
Starting at $20.00 per hour for per diem shifts (minimum 3 shifts per month), you will handle intakes, document workflows in AWARDS, and coordinate with community partners while maintaining confidentiality and
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