Case Manager - Pioneer Valley Employment Supports

245 Cadwell Dr, Springfield, MA 01104, USA

Posted Tuesday, August 11, 2026 at 4:00 AM

Morgan Memorial Goodwill Industries' mission is to help individuals with barriers to self-sufficiency to achieve independence and dignity through work. Not charity, but a chance.

The Case Manager responsibilities include developing and implementing service plans for participants, conducting vocational and other assessments for participants in accordance with program specific requirements and completing case notes and related documents.

The requirements listed below are representative of the essential duties required of a Case Manager.

• Develop program participant’s service plan and goals with input from the program participant, relevant Goodwill staff, work site managers, and appropriate family/home supports. Service plans and goals should be completed using the required assessment, and service plan documents. Service plans should be completed and submitted in accordance with the program specific requirements.
• Provides on-going case management services to program participants.
• Consults with and coaches participants to support them as they work on achieving their specific goals, as outlined in the annual service plan documents.
• Designs and implements targeted interventions and supports as needed to assist program participants in achieving their goals.
• Conducts regular job site visits for participants working in the community.
• Provides vocational counseling to program participants and acts as referral source for additional counseling services as needed.
• Coordinates additional services as needed e.g., transportation
• Participates in intake, orientation, and referral process for the program participants.
• Tracks and reports relevant data, including case notes in program database.
• Attends and participates in various organizational and departmental meetings.
• Attends training opportunities that enhance job related skills.
• Maintains practical and up-to-date case manager knowledge and best practices.
• Performs duties in accordance with Goodwill’s standard policies and procedures.
• Other duties as assigned.

• Employee may work independently, but work is often reviewed by immediate supervisor.
• Employee exercises discretion within area of responsibility.
• Employee advises others within the organization on matters within area of expertise.

• Does not have any supervisory responsibilities.

• Bachelor’s degree (preferred) or Associate’s degree and two years of related experience.
• One (1) year of work experience in addition to above.
• Skill to write reports, business correspondence and procedure manuals.
• Capability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Aptitude to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Proficiency in Microsoft Office, particularly Word, Excel, PowerPoint, and Teams.
• Satisfactory results of all required background checks according to Goodwill policy.

The work environment characteristics described here are representative of those a Case Manager encounters while performing the essential functions of this job.

• Must be able to sit for prolonged periods of time working on a computer.
• Work performed is typically sedentary with occasional periods of walking and standing.
• May require stooping, kneeling, crouching, reaching, and crawling.
• Utilizes finger dexterity to perform computer operations, handle objects, tools, or controls.
• May be required to lift or move up to twenty (20) pounds at times.

• Considerable mental concentration to effectively execute complex tasks.
• Work occasionally requires visual effort for extended periods of time.
• Specific vision abilities required by this job include depth perception, peripheral vision, the ability to distinguish basic colors and the ability to adjust vision to bring objects into focus.

• Working environment varies between an office…