Direct Service Advocate_SYPP_FT_2nd

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Springfield, MA, US

2 days ago Requisition

Salary Range: $21.00 To $21.00 Hourly

Reports to:

Program Director

Schedule:

Full-Time, 37.5 hours/weekly;
Monday-Friday 3pm-11pm

FLSA Status:
Non-Exempt

Starting Rate:$21.00

The YWCA of Western Massachusetts is a nonprofit organization dedicated to eliminating racism and empowering women. For over 150 years, the YWCA has served our region, guided by its founding principle: to provide shelter, support services, and tools for self-sufficiency for survivors of domestic violence and/or sexual assault. We do this through a variety of programs and services designed to promote safety, build skills for employment and financial stability, and strengthen relationships between parents and children.

Expectations of all employees

In the performance of essential and general job responsibilities, all YWCA employees are expected to:

• Demonstrate commitment to the YWCA’s mission and principles of trauma-informed work.
• Represent the YWCA in a professional and competent manner to participants, community members, organizational partners, and other stakeholders.
• Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
• Foster a positive working environment.
• Coordinate efforts across teams, programs, and partner organizations.
• Maintain professional behavior and strict confidentiality.

Position Purpose

The Direct Service Advocate (DSA) is responsible for providing support, advocacy and role modeling to adult, teen and child program participants living in the YWCA’s residential programs. DSA’s are part of a team model working with peers, supervisors, clinicians and outside connections to best serve program participants. DSA’s support the agency mission and trauma informed service model in order to provide safe, consistent and quality services to vulnerable populations.

• Nurture and support a milieu approach that is participant-guided, family-driven, strengths-based, trauma-informed and embraces a framework of empowerment and encouragement, engaging with 100% of individuals and families that are on-site each shift.
• Encourage and support the development of life skills, positive parenting and improved parent-child interaction- 1:1 or group format to include recreational, educational, cultural or those that promote family engagement
• Follow and encourage the programs daily schedule and facilitate resident participation and community responsibilities, taking into account individualized plans for each participant.
• Ongoing individual resident support with 85% of time on shift in direct service role providing face to face contact and interaction with participant’s and their children in order to support.
• Ensure program procedures, rules, regulations and policies are followed to ensure a safe and supportive living environment including completion of 100% of all required safety sweeps (minimum of four times) each shift to ensure premises including alarms, doors, windows, appliances and bedrooms are all safe.
• To facilitate integration into the program, provide orientation and emotional support to participants upon arrival.
• To ensure participants are properly welcomed to the program, prepares rooms for new families within 1-2 shifts from previous exit.
• Provide daily information as it relates to data collection and outcome measurements through the completion of 100% of AWARDS logs prior to end of shift.
• Required documentation and daily program communication including case notes, resident files and communication logs, completing 100% of all documentation prior to the end of…