Principal Backend Engineer, Agentforce Supply Chain

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Software Engineering

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Opportunity & Product

Join an agile team with deep startup roots. We operate as a high-velocity 'startup-within-Salesforce,' following our recent acquisition. You'll be managed by the same founders and engineers who built the original company, offering the autonomy of a small team backed by the global scale and trust of Salesforce. You will have the unique opportunity to build a '0 to 1' product with the founding team, while leveraging Salesforce's world-class Data Cloud and security infrastructure to drive immediate global impact at scale.

Global supply chains still rely on slow, manual processes-email, spreadsheets, and fragmented data. The economy moves fast but supply chains don't, creating an inefficiency that affects the $13T of goods shipped annually and is one of the largest untapped opportunities in modern enterprise.

Agentforce for Supply Chain is reimagining the supply chain with an AI-powered platform for designing, automating, and orchestrating end-to-end business processes, with seamless collaboration through familiar channels like email. For Salesforce, this represents a major back-office growth opportunity, while also delivering innovations that enhance the existing front-office business. Customers are clamoring for more, rapidly expanding their use cases as we enter an exhilarating growth phase.

As one user put it: I've been waiting for this for 20 years.

As Principal Systems Engineer for the Agentforce for Supply Chain - Super Agent team, you will be the most senior technical individual contributor on the team's backend. You'll partner closely with engineering leadership to diagnose and prioritize foundational investments, and own the hardest problems that cut across team and domain boundaries.

The Super Agent backend manages complex, infinitely configurable state with equally complex state transitions and interfaces to teams across Agentforce Supply Chain. It was built with intentional startup speed that created tight coupling, limited observability, and reliability gaps now surfacing as customer adoption accelerates. You'll be tackling a wide front of system challenges simultaneously, from decomposing coupled domains to hardening state transitions to designing cross-team boundaries, while helping set the strategy for what to invest in and in what order.

You'll operate with wide autonomy while building alignment across engineering and product stakeholders, with ample opportunity for advancement by raising the bar on system quality, leveling up the engineers around you, and ultimately accelerating us toward our ambitious goals.

• Diagnose and prioritize the most impactful foundational investments across the Super Agent backend, partnering with engineering leadership to sequence them against product delivery
• Own the hardest cross-cutting system problems, from architectural decomposition to cross-team interface design, going deep hands-on when the problem demands it
• Build shared understanding of system health and risk across the team, helping establish the frameworks and observability needed to make investment decisions with confidence
• Raise and maintain our engineering quality bar through pragmatic standards, guardrails, and team practices that prevent regressions and keep code healthy over time
• Collaborate with peers across customer, product, and engineering to deeply understand customer needs, make pragmatic tradeoffs that maximize impact, and align on engineering reality
• Mentor engineers as a senior peer and force multiplier, sharing expertise across backend architecture and system design while helping shape stronger engineering judgment, more effective collaboration, and a higher-performing team
• Build and ship high-quality, production-grade software using modern engineering practices, with AI as a core part of your development workflow by pushing the boundaries of AI development tools to deliver secure, optimized, and high-quality code.
• Design and orchestrate complex systems where AI agents integrate seamlessly into human workflows, driving efficiency and innovation at scale.
• Contribute to building and maintaining the shared system context, an explicit repository of…