Tax Resolution Specialist | Enrolled Agent

Tax Resolution Specialist | Enrolled Agent

The Tax Resolution Specialist (Enrolled Agent) is responsible for managing and resolving IRS and state tax matters on behalf of clients. This role handles tax notices, audits, penalty abatements, and compliance issues from intake through resolution. Acting as the primary liaison between clients and tax authorities, the Specialist delivers compliant, strategic solutions designed to reduce tax liabilities and restore financial stability.

• Analyze IRS and state tax notices, prepare accurate responses, and determine required actions for resolution.
• Represent clients in correspondence and negotiations with the IRS and state authorities to resolve penalties, notices, and audits.
• Collect documentation, and provide guidance on tax repayment expectations and strategies.
• Conduct technical research to develop compliant responses and identify resolution opportunities.
• Identify and apply for penalty abatements, tax relief programs, and settlement options.
• Maintain accurate records of tax notice responses, resolutions, and client communications.
• Collaborate with internal departments to support integrated tax resolution strategies.
• Recommend and implement process improvements for handling tax notices and audit cases.
• Educate clients on notice triggers and compliance practices to prevent recurring issues.
• Utilize tax software and digital tools to manage client cases efficiently and compliantly.

• Tax Resolution & Notice Handling: Strong ability to analyze and resolve federal and state tax notices
• Client Representation: Confident communication and advocacy with tax authorities
• Audit Support & Defense: Experience preparing documentation and guiding clients through audit processes
• Tax Research & Strategy: Skilled use of authoritative tax research tools
• Penalty Abatement & Relief Programs: Proven ability to identify and pursue available relief options
• Documentation & Compliance: Exceptional attention to detail and recordkeeping
• Cross-Functional Collaboration: Effective teamwork with tax, legal, and financial professionals

This position has no supervisory responsibilities. The Senior Tax Resolution Specialist is the supervisor.

• Full-time, hourly, non-exempt position
• Monday–Friday 8 am–5 pm schedule with built-in flexibility

Based in Springfield, MO. No travel required.

• Bachelor’s degree in Accounting, Business, or a related field (preferred)
• Minimum of 2 years of relevant tax experience
• Active Enrolled Agent (EA) credential required
• Experience with IRS and state tax resolution strongly preferred

The physical demands described are representative of those necessary for an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Abacus! is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state, or local law.

The total rewards package includes base salary and benefits. Salary ranges are competitive within the accounting industry. We provide a robust benefits package, including:

• Health, Dental, and Vision Insurance (with options for fully paid employee‑only health and dental coverage)
• Company‑Paid Life and Long‑Term Disability Insurance
• Ancillary Benefits such as supplemental life insurance and short‑term disability options
• Classic Safe Harbor 401(k) Plan with employer contributions
• Opportunities for professional growth, learning, and development including access to Becker and Linked In Learning