Department Coordinator

Department Coordinator – Overhead Door Company of Springfield, MO

The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business.

Overhead Door Company of Springfield, a DH Pace Company, Inc., is seeking to hire a Department Coordinator in our Springfield, MO office who will effectively coordinate field employees. This individual will ensure that our services meet or exceed the customer’s satisfaction. If you have experience dispatching or scheduling, this role might appeal to you!

• Scheduling technicians to customer job sites and collecting, finalizing and submitting job details for processing
• Continually ensure technicians’ schedules are cleared of completed job tickets and that open job tickets are in correct technicians’ schedules for materials ordered, billing and voided tickets
• Run, review and manage department reports to ensure department is meeting customer expectations and commitments
• Assist with billing paperwork and meeting customer billing document requirements
• Create and maintain service tickets to ensure service dates are met.
• Work with estimating team to provide service quotes when required.
• Provide assistance to field techs with technical/mechanical troubleshooting/problem solving.
• Provide accurate work orders and picking lists to the warehouse for inventory pulling.
• Other responsibilities as assigned.

• High School diploma or equivalent.
• Excellent communication skills and focused on customer service.
• Good time management skills, be organized, and have the ability to multi-task.
• Experience using Microsoft Office Suite (preferred).
• Experience in the door industry (preferred).
• Experience in a dispatch or other high-volume administration field is a plus but not required.

• Medical, dental, and vision options:
  Available on the 1st day of the month following your start date.
• Paid time off: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year.
• Paid Holidays:
  New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day.
• Floating Holidays:
  Up to 2 floating holidays per year.
• Competitive compensation:
  Including annual performance evaluations.
• 401(k) retirement plan:
  Including an employer match.
• Company‑paid life insurance, short-term disability, and long-term disability.
• and more.

Successful completion of references, employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities.