Intake Coordinator

Position Title:

Intake Coordinator

Intake Supervisor

The intake coordinator is a self-motivated, task-oriented and able to operate in a busy and fast paced environment. A team player that has the willingness to learn new processes and tasks, in a customer service world. This position is responsible for working with the intake team and individually reviewing, processing and inputting patient referrals into our provided software. Customer service, communication and multi-tasking are a big part of this position, as you may be required to make phone calls for updates or request to patients or referral sources.

• Receive incoming referrals for processing.
• Gather all admissions paperwork and entering it digitally.
• Verifying medical insurance coverage and benefits for each patient.
• Processing each referral in its entirety.
• Answering phone and email inquiries.
• Addressing any patient and referral source questions complaints or concerns.
• Performing clerical work, such as copying, and faxing as needed.
• Preparing and maintaining patient charts.
• Complying with the regulations and policies of the facility.
• Managing portals with incoming referrals for potential patients.
• Any other intake job assignments given.
• Be able to multitask when processing referrals, answering phones and responding emails.

• High school degree or GED
• At least one (1) year experience in a home health intake
• Prior experience working in a fast-paced office environment.
• Comfortable working with Microsoft Office products.
• Reliable transportation.
• Available to work overtime if required.
• Any other jobs you are assigned.