Part-time Office Support Assistant

Please see Special Instructions for more details.

This is a part-time position of 20 hours per week. Scheduled work hours will be Tuesday - Friday from 12:00 p.m.

- 5:00 p.m.

Position Title: Part‑time Office Support Assistant

Work Location: Springfield Campus

Pay Grade: Unclassified

Proposed Salary: $15.00/hr

Sponsorship Information: Applicants must be currently authorized to work for any employer in the United States on a full‑time basis. This position is not eligible for work visa sponsorship.

The Office Support Assistant serves as a part‑time Assistant School Certifying Official and provides administrative and operational support to the Veteran Student Center. This position assists with the certification process of GI Bill® education benefits, provides general information and customer service to students and stakeholders, and supports the preparation and processing of required forms and documentation.

• Assists Assistant Director with GI BILL® certification process through the appropriate systems.
• Verifies student benefit eligibility for applicable benefits, ensuring the university maintains compliance with all related federal, state, and/or University policies.
• Receives and routes telephone calls and email correspondence.
• Maintains office equipment and supply inventories.
• Creates and edits documents with technical or specialized terminology.
• Receives general supervision from a designated supervisor, carries out assigned responsibilities independently within established guidelines.
• Performs assigned duties in accordance with established policies, procedures, and regulatory guidelines contributing to the overall success of the Office for Veteran Student Services.

Knowledge of and the ability to use computerized management information systems (databases) are required. Effective interpersonal, verbal, and written communication skills are required. The ability to work with a minimum of supervision is required. The ability to learn and follow complex procedures and detailed policies is required. Effective decision‑making skills are required. Keyboarding and data entry skills are required. Experience working with military‑connected students, knowledge of policy/procedure for certifying the GI BILL® with the VA, and experience with Tuition Assistance is preferred.

This is a part‑time position of 20 hours per week. Scheduled work hours will be Tuesday – Friday from 12:00 p.m. – 5:00 p.m.

Missouri State University is a community of people with respect for diversity. The University emphasizes the dignity and equality common to all persons and adheres to a strict non‑discrimination policy regarding the treatment of individual faculty, staff, and students. In accord with federal law and applicable Missouri statutes, the University does not discriminate on the basis of race, color, national origin (including ancestry, or any other subcategory of national origin recognized by applicable law), religion, sex (including marital status, family status, pregnancy, sexual orientation, gender identity, gender expression, or any other subcategory of sex recognized by applicable law), age, disability, veteran status, genetic information, or any other basis protected by applicable law in employment or in any program or activity offered or sponsored by the University.

Sex discrimination encompasses sexual harassment, which includes sexual violence, and is strictly prohibited by Title IX of the Education Amendments of 1972. This policy shall not be interpreted in a manner as to violate the legal rights of religious organizations or of military organizations associated with the Armed Forces of the United States of America. The University maintains a grievance procedure incorporating due process available to any person who believes he or she has been discriminated against.

Missouri State University is an Equal Opportunity employer. Inquiries concerning the complaint/grievance procedure related to discrimination on the basis of a protected class, including sexual harassment and sexual assault, or compliance with federal and state laws and guidelines, should be addressed to the Director, Office for Institutional Compliance, Carrington Hall 205, 901 S. National Ave., Springfield, Missouri 65897,
Compliance
, .

Employment will require a criminal background check at University expense.

Office of Human Resources
(t)
Monday - Friday
8 a.m. to 5 p.m.

If you have student employment questions:
Student Employment Services
(t)
Monday - Friday
8 a.m. to 5 p.m.