Customer Service And Administrative Support

Company Description

Real Holistic Doc is a Springfield, Missouri–based clinic providing evidence-based, whole-person care inspired by the integrative medicine legacy of Dr. Norm Shealy, MD, PhD. The team combines advanced diagnostics with natural therapies to support long-term wellness and help clients remain active, focused, and resilient. Core services include hormone optimization, medical-grade IV therapies, and non-invasive spinal decompression. The clinic is committed to addressing root causes rather than just symptoms, creating personalized care plans tailored to each individual’s needs.

This part-time, on-site Customer Service and Administrative Support role is based at the Real Holistic Doc clinic in Springfield, MO. The role involves:

• A nswering phones and responding to emails
• Assisting customers with questions and orders
• Managing Shopify orders and basic website updates
• Creating and sending invoices
• Assisting with social media posts, promotions, and customer follow-up
• Helping daily operations run smoothly services.

• Strong customer service and communication skills, with the ability to interact professionally and empathetically with patients and colleagues.
• Proficient administrative and organizational skills, including appointment scheduling, data entry, and basic record-keeping.
• Comfort with office technology and software, such as practice management systems, email, calendar tools, and basic Microsoft Office or similar applications.
• Attention to detail and reliability in handling confidential information, payments, and patient documentation.
• Ability to work on-site in Springfield, MO, manage multiple tasks, and adapt to changing priorities in a clinical environment.
• Prior experience in a medical office, wellness clinic, or customer-facing role is preferred but not required.
• High school diploma or equivalent; postsecondary education in healthcare administration, business, or a related field is an advantage.
• Interest in integrative or holistic health and a commitment to supporting a patient-centered care environment.