Service Advisor

Reliable Chevrolet Springfield is seeking a dedicated and skilled Service Advisor to join our team in Springfield, MO. This role requires a motivated individual who is passionate about automobiles and committed to delivering excellent customer service in a fast‑paced automotive dealership environment. The ideal candidate will work rotating weekends (one Saturday per month, closed Sundays) and be integral to ensuring a seamless service experience for our customers.

• Customer Service Excellence: Provide exceptional customer service by actively listening to customer concerns, addressing inquiries, and ensuring a seamless service experience.
• Vehicle Diagnostics: Work closely with customers to accurately identify vehicle issues, providing detailed explanations and repair recommendations.
• Service Coordination: Coordinate and schedule service appointments, ensuring efficient workflow in the service department. Collaborate with technicians to ensure the timely completion of repairs.
• Documentation: Maintain accurate records of customer interactions, vehicle service history, and repair orders. Ensure all paperwork is complete, detailed, and compliant with dealership standards.
• Upselling and Recommendations: Promote additional services and products based on customer needs, enhancing their vehicle’s performance, safety, and longevity.

• Experience: Previous experience as a Service Advisor in an automotive dealership is highly preferred.
• Communication
  
  Skills:
  
  Excellent verbal and written communication skills are essential. Ability to explain complex technical issues to customers in an understandable manner.
• Technical Knowledge: Basic understanding of automotive systems and components. ASE certification or similar technical credentials are a plus.
• Customer Focus: Strong customer‑centric approach, with a commitment to providing the highest level of customer satisfaction.
• Team Player: Ability to work collaboratively with service technicians, parts department, and other colleagues to deliver exceptional service.
• Computer Proficiency: Proficient in using automotive service software and basic computer applications.