SVC Advisor Infiniti of Springfield

As a Service Advisor at Infiniti of Springfield, you will play a key role in delivering exceptional customer service and ensuring a seamless service experience for our clients. You will act as the primary point of contact between our customers and the service department, helping diagnose vehicle issues, communicate repair details, and coordinate service appointments efficiently and professionally.

• Greet customers promptly and courteously, providing a warm and professional experience
• Listen carefully to customers’ concerns and vehicle issues to accurately determine needed services
• Explain service procedures, maintenance requirements, and repair options clearly to customers
• Prepare detailed work orders and communicate effectively with technicians and the parts department
• Manage customer appointments and follow up on service progress and vehicle readiness
• Maintain accurate records of customer interactions, vehicle histories, and service transactions
• Ensure all service standards and dealership policies are met or exceeded
• Promote dealership services and products in a positive, professional manner

• Previous experience in automotive service advising or a related customer service role is preferred
• Strong communication and interpersonal skills to build rapport with customers and team members
• Ability to multitask and work efficiently in a fast-paced dealership environment
• Basic knowledge of automotive systems and terminology is a plus
• Attention to detail and strong organizational skills
• Proficient with computer systems and service software
• Valid driver’s license and clean driving record

• Competitive compensation and potential for performance-based incentives
• Comprehensive health insurance plans
• Paid time off and holidays
• 401(k) retirement savings plan
• Employee discounts on vehicle purchases and services
• Opportunities for professional growth and training within the Infiniti brand