Pharmacy Nurse Account Manager

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Springfield, Missouri, United States of America
** Extraordinary Care. Extraordinary Careers.
**** With one of the nation’s largest, most innovative long-term care pharmacy services providers, there is no limit to the growth of your career.
** Guardian of the Heartland, a member of the Guardian family of pharmacies, has an exciting opportunity for you to join our rapidly growing team in Springfield, Missouri.
** Who We Are and What We’re About:
** Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered.

We offer an opportunity to learn and grow your career in a fast-paced, diverse, and inclusive environment. If you are looking for a challenging, team-oriented environment in which you can put your expertise to work, then this is the place for you.

The Nurse Account Manager proactively identifies and meets the needs of potential and current clients to ensure complete customer satisfaction and drive retention.  Responsible for building and maintaining a strong working relationship with all clients by serving as the primary contact on issue resolution, providing clinical and regulatory expertise and conducting client staff training.

** Attributes

Required:

**
* ** Work Ethic/Integrity – must possess intrinsic drive to excel coupled with values in line with company philosophy**
* ** Leadership – ability to lead project teams to deadlines, while maintaining strong team orientation**
* ** Relational – ability to build relationships with business unit management and become “trusted advisor”**
* ** Strategy and Planning – ability to think ahead, plan and manage time efficiently**
* ** Problem Solving – ability to analyze causes and solve problems at both a strategic and functional level**
* ** Team Oriented – ability to work effectively and collaboratively with all team members*
* ** Essential job functions (include the following):
*** Serve as the main point of contact for all assigned accounts, understanding client present needs, pain points and future needs. Proactively collaborate with client to provide support and deliver solutions ensuring quality care.
* Work directly with pharmacy operations to address and resolve all service-related issues in a timely manner.  Manage client expectations and communicate status and relevant updates through issue resolution.
* Develop strong working relationships and build trust with clients by consistently delivering exceptional service, support and expertise.
* Serve as liaison/quality assurance point of contact during new client onboarding process ensuring seamless and error free service.  Assist in onboarding activities such as data collection and eMAR support.
* Conduct on-site in-services and clinical education programs to client staff regarding survey process, medication administration, risk management, and performance improvement
* Provides nurse consulting services including vaccine clinics, quality assurance audits and clinical and regulatory support.
* Prepare and deliver business reviews with facility management to review business deliverables and present value-added services.
* Manage client base through documentation in Sales Force CRM system. This includes tracking of activities, tasks, and contacts with clients.
* Support and participate in local marketing initiatives to foster relationships, enhance brand awareness and assist in business development efforts.
* Maintain…